Customer Service, Administrative
Resume:
Rita Jane Unruh
Rita Jane Unruh
*******@***.***
PERSONAL STATEMENT
I am an outgoing, friendly, and dedicated individual who has a desire to succeed in
any given environment. Although I have experience in the both office settings and
the Public School industry with strong SPED knowledge, I love to learn and am
always up to a challenge whatever the situation. I love a team environment with
great collaboration, while also working efficiently on my own. I am seeking a
position where I can develop and excel while giving my best to an employer.
OBJECTIVES
I am currently seeking employment within an office to utilize my effective
organizational and communication skills that will make me a complimentary
addition to the workplace.
EDUCATION
San Angelo Central High
May 1992 - Diploma
MCC
August 2010 – December 2012
General Studies
EXPERIENCE
Para Educator/Sped Para/Food Service
Papillion La Vista Schools
September 2003-2006/ September 2011 - Present
Para Educator - Working with both small and large groups of students.
Assist within classrooms in grades from K-6. Maintain and execute
‘plans’ for low and high ability students. Help develop, maintain and
keep records of progress and report to teacher on weekly or quarterly
basis.
Sped Para – Assist with both low and high needs students. Help
students work with audiovox to allow communication with teachers,
peers and myself. Assist teachers in classrooms with Sped students.
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Rita Jane Unruh
Food Service – Set up, maintain and order for the Fruit and Vegetable
bar. Anticipate the number of students ordering hot lunch in
advance/order appropriate amount of food to prevent waste. Maintain
accurate records/report back to Central Office daily.
Customer Service Rep
West at Home
March 2009 – June 2012
Major Credit Card Company – Resolved customer issues, including
but not limited to lowering APR’s, waiving fees, retaining customers,
addressing general customer service questions. Installed and maintained
computer software, called in to tech support to work through any
glitches or issues that came up. Weekly phone calls from team support,
communicated via phone and/or chat box with both employees and
managers. Kept credit card numbers secure, disposed properly of any
and all written notes to ensure customer and client integrity.
Retail Company – Received calls to place orders for national retail
company, find lost orders, assist with general questions, process credit
card applications. Kept all credit card numbers and SSN’s secure and
disposed of properly. Maintained security software.
Software Test Engineer
CSG – Omaha
March 1999 – May 2002
Assisted in the development of test scripts to maintain, check and break
computer code. Worked within a team to perform tests on code with
scripts written by either myself or others. Notified programmers of any
issues found in code and retested to verify fix was successful.
Software Test Engineer
West Interactive
September 1996 – March 1999
Assisted in the development of test scripts to maintain, check and break
VRU code. Worked within a team to perform tests on the code written
for clients prior to going live as well as periodic checks. Notified
programmers of any issues found in code tested and retested to verify
fix was successful.
SKILLS
Computer skills – Microsoft Office PowerPoint
Typing 55 wpm
Customer Service
Record Maintenance
Confidentiality
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Rita Jane Unruh
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