Customer Service Engineer
Resume:
Matt Krogh
Circle Pines, MN *****
*******.*****@****.************.***
Summary of Qualifications
Strong interpersonal communication skills, customer service, team player, project management, technology management (electronics, hydraulics, moderate
woodworking, welding, machining), safety, CPR, first aid, forklift operator, pallet jack operator, accurate, detail oriented, coordinator, strong work ethic, trainer,
mentor, and volunteer
Education
BAS Degree- Technology Management Graduated Dec 2013
Bemidji State University- Bemidji, MN 3.8 GPA & Dean’s list each semester
Associates in Arts (AA) Degree Graduated Aug 2010
Anoka-Ramsey Community College – Coon Rapids, MN 3.6 GPA & Dean’s list twice
Employment
Forklift Operator St. Paul, MN
Huot Manufacturing (Randstad recruiting is my employer) Jan 2014 to current/mid February (I am filling in for an injured employee)
Huot Manufacturing makes all drill index cases in the US.
• Provided timely delivery of supplies internally- prioritizing the powder coat paint line
• Stored skids and gaylords filled with product safely in shelving throughout the warehouse
• Organized and highly prioritized orders based on several factors
Yard Associate (Internship) Blaine, MN
Gary Carlson Equipment May 2013 to August 2013
Gary Carlson Equipment provides rental equipment for construction projects including cement mixers, water pumps, hoses, light towers, and trailers
• Provided high quality customer service using strong interpersonal communication skills
• Worked as a team with co-workers to provide efficient service to customers
• Gained an understanding of the construction industry
• Monitored personal abilities in teamwork and communication and evaluated the impact on the team. Contributed to team gaining functionality and morale
• Met challenge of high volume work by coordinating all aspects by managing time and multi-tasking while dealing with the constraints of moving heavy
equipment (Forklift and Lull) within limited space
• High level of accuracy in order fulfillment.
Warehouse Order Picker Mounds View, MN
Owens-Minor Inc. July 2011 to July 2012
Owens-Minor is a distribution center providing medical supplies for hospitals and clinics.
• Worked 2nd shift and safely operated cherry picker and forklifts to pull supplies for hospital and clinic orders ensuring customer orders were picked in a
timely manner
• Accurately pulled products with multiple units of measure using Jennifer auditory order picker system; used SAGE inventory control system to determine
specific location, aisle, shelf, height, and slot. Used system to find alternative locations and kept inventory counted properly and in the right locations.
• Encouraged strong team environment to build a group of devoted “teammates”
• Reached error rate to 1 error for 1400 pieces while doing 1-4 skids per order
• Positioned products on skid to make them uniform and stackable, ensuring they were within the height and weight restrictions.
• Enjoyed the challenge of inventory counts of entire warehouse.
• Safety Training: forklift, warehouse certified (chemical spills, lock out tag out, electrical danger)
Warehouse Worker Blaine, MN
Arrowhead Electrical Products October 2008 to June 2010
• Established strong interpersonal communication skills to provide quality customer service while comfortably loading skids onto freight trucks via electric
pallet jacks
• Maintained inventory using barcode gun corresponding to SAGE and ASR programs (inventory control program)
• Processed Bill of Lading documents for outbound shipments
• Efficiently billed orders through UPS program
• Trained and mentored new employees during their first month
• Pulled orders with a variety of sizes and ensured ease of transportation.
Other Experiences
• ATMAE- Beaver Engineering Design student club on campus- innovative projects
• Nanny – provided transportation, light housework, entertain, trustworthy, responsible, get them to activities on time (boys ages 9 and 7), thinking on my
toes, meal prep
• Temp Agency – grocery packing hamburger buns and bread to local grocery stores. Pulled product out of freezer for the day, put in staging area, load
packages, picking put in staging area, wrap with cellophane, repeat; Paper mill – as they were being printed, checked for quality to make sure colors were
not bleeding or pages were not sticking together, ensure pages were on roller straight to meet customer requirements, pick up paper waste (recyclables)
• Fister Electric – deliveries/ pick-ups, general landscaping, labor
Technical Skills
AutoCAD, Pro-Engineer, SolidWorks (3D Dimension); Microsoft Project; Microsoft Office: Excel, Word, PowerPoint; Outlook; Paint, Adobe Photoshop (picture
editing); Play Station, hand held controls; iMovie
Licensures and Certification:
• Technology Manager 2013
• Forklift Certification 2012
• CPR and First Aid 2010
Volunteer Experience:
• 7th Grade Confirmation Guide (Bemidji, MN) 2013
• KTIS Radio Station – coordinated shuttle service for Joyful Noise festival 2009 thru 2013
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