Customer Service Management
Resume:
LESIA ANDRADE
*** ****** **, *********, ** *****
**********@*****.***
SUMMARY
Detail-oriented professional with experience in safety management, seeks the opportunity to demonstrate expertise for a
company committed to growth, safety management, and excellence in work. Demonstrated the ability to manage stress in a
fast-paced, work environment through prioritizing safety concerns and issues. Established training and educational programs,
such as the Dynamic Learning Activity lab, which demonstrated the use of safety systems and equipment. Outstanding
initiative to work independently and manage projects from inception to completion, as evident in the development and
implementation of the S.A.F.E. (Staying Accident Free Everywhere) Peer to Peer Behavior Based Observation Program.
EDUCATION
National University – San Diego, CA
Bachelor of Arts, Communications – November 2015
PROFESSIONAL EXPERIENCE
Southern California Edison – San Clemente, CA
June 2010 – Present
Occupational Safety and Health Trainer
Test workplaces for environmental hazards, such as exposure to radiation, chemical or biological hazards, or
excessive noise.
Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are
present and that items conform to health and safety standards.
Verify availability and monitor use of safety equipment, such as hearing protection or safety lanyards. Knowledge of
relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security
operations for the protection of people, data, property, and institutions.
Maintain all required environmental records and documentation. Knowledge of administrative and clerical
procedures and systems such as Micro Soft Word, Power Point, Publisher, managing files and records, transcription,
designing forms, working knowledge of NDMS and SAP as well as other office procedures and terminology.
Recommend corrective measures to be applied based on results of environmental contaminant analysis.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and
groups, and the measurement of training effects.
Southern California Edison – San Clemente, CA
September 1987 – May 2010
Records Customer Service Assistant (Corporate Document Management)
Facilitated the scanning, imaging, distribution, filing and retrieval of drawings, documents, station procedures,
microfilm and licensing documents used in the operation and maintenance of San Onofre.
Performed work based upon standard operating procedures for records management and document control including
drawings, procedures, engineering change packages and licensee documents.
Updated and maintained (NDMS) Nuclear document management system legacy records in conjunction with
verification of the electronic imaging associated with the documents and drawings.
Compiled data, prepared reports, and communicated orally and or in writing, statistics to appraise supervisors of any
noticeable trends from filing or processing errors.
Safeguarded sensitive, confidential and proprietary company information responsibility in accordance with the
Corporate ACT policy.
TRAINING
Ergonomic Evaluator – June 2011
OSHA Training Tier 1-4
Adjunct Trainer (Subject Matter Expert) – October 2011
SONGS Safety Training
Hazard Mapping System of Safety Trainer – July 2010
UWUA Local 246
506 CANYON DR, OCEANSIDE, CA 92054 º **********@*****.*** º 760-***-****
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