Customer Service Representative
Resume:
Jackie Messimore
Customer Service Representative
North Las Vegas, NV
***********@*******.*** - 702-***-****
To obtain a position where I can utilize my clerical and computer skills.
WORK EXPERIENCE
Front Office Clerk
Pennyrile Family Dentistry - Hopkinsville, KY - March 2007 to March 2007
Responsibilities
• Experience with Eagle Soft software
• Greet and register patients as they enter office
• Create, cancel, and modify appointments daily
• Confirm each appointment for the following day
• Check patients out, take payments, and post payments to their accounts
• Pull and file patient charts
• Assess the severity and need for immediate appointments utilizing information the patient can relay
• Verify insurance coverage with respective carriers
• Create new accounts/patient files
Customer Service Representative
Freudenberg Nonwovens - Hopkinsville, KY - March 2006 to June 2006
Receive and process daily orders, confirm pricing, communicate directly with customer as necessary
• Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination
with Plant Operations
• Maintain daily and ongoing communications with Engineering, Sales Staff, Plant Operations and Customers
• Expedite shipments
• Prepare documentation for mailing or filing as needed
• Maintain computer and hard copy files as required
• Communicate information to Shipping, Materials & Inventory Control on daily basis
• Handle Customer complaints and solve problems
• Provide interface with Accounting related to payments, credits, debits, returns, etc.
• Maintain pricing files
• Create Engineering Change Notices (ECN) when required
• Generate reports and issue as required by Company
• Maintain clean and orderly work area
• Support and actively contribute to Company standards for safety and quality
• Comply with all Company guidelines for maintaining the environment
• Commit to and participate in activities for continuous improvement
• Other duties as assigned
Administrative Assistant
Healing America - Owensboro, KY - November 2003 to March 2006
Send daily emails to new customers and their sponsors
• Print commission checks daily and check for accuracy
• Act as Supervisor of Order Processing Department as needed
• Supervise 2 employees full time
• Resolve various customer service issues
• Assist in planning company-sponsored events
• Handle all credit card company charge backs, refunds
• Maintain and create letter logs and form letters
• Proofread all outgoing newsletters and forms for inaccuracies
• Calculate employee timecards daily
• Update and maintain employee time off database
• Assist Director of Operations with various other duties
• Utilized proprietary software for entering customer information into a computerized database.
• Retrieved and updated phone numbers and addresses from the company database.
• Handle all returns and exchanges on a daily basis
• Handle all customer payment challenges/ collections
• Expedite shipments
• Prepare documentation for mailing or filing as needed
• Maintain computer and hard copy files as required
• Communicate information to Shipping on daily basis
• Provide interface with Accounting related to payments, credits, debits, returns, etc.
• Maintain pricing files
• Edit/revise order forms using Quark software
• Generate reports and issue as required
Money Processor
Healing America - Owensboro, KY - August 2003 to November 2003
Proofread all applications and orders for inaccuracies
• Process customer orders placed via Internet, telephone, fax and mail
• Take phone orders daily
• Researched problems and processed corrected payments.
• Maintained records of payment information.
• Processed payments via Electronic credit card machine, Checkman printing program, and via Internet using
TransFirst.com
• Answer various customer service issues
• Utilized proprietary software for entering customer information into a computerized database.
• Retrieved and updated phone numbers and addresses from the company database.
• Receive and process daily orders, confirm pricing, communicate directly with customer as necessary
• Process faxes, acknowledgements, and other records relative to ongoing Customer Service
• Expedite shipments
• Communicate information to Shipping on daily basis
Collateral Package Prep
US Bank Home Mortgage - Owensboro, KY - March 2003 to August 2003
Temporary Employment
• Prepare various home loan documents for shipment to other offices
• Enter various information into a proprietary software program for other employees to utilize at a later date
Picker
Carhartt Inc, - Hanson, KY - November 2002 to March 2003
EDUCATION
AAS in Business Administration / Human Resource Management Option
Madisonville Community College - Madisonville, KY
2007 to Present
AAS in Medical Information Technology - Billing and Coding
Madisonville Community College - Madisonville, KY
2011 to 2014
ADDITIONAL INFORMATION
Professional Skills
• Microsoft Office
• Microsoft Windows
• Proprietary software experience
• Medical Manager
• MediSoft Clinical
• Computer proficiency
• SAP
• Eagle Soft
• Filing/Editing
• Typing (50 wpm)
• Office Procedures
• Telephone Skills, 12-line system
• 10-Key Calculator
• Fax Machine
• Copier
• Business Math
• English
• Strong Customer Service Skills
• Supervisory Skills
• Data Entry Skills
• Accounting
Employment Skills
• Developed ability to work in a fast-paced environment
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customer complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Supervised up to 6 employees on an as needed basis
• Supervised 2 employees on a daily basis
• Maintained and updated employee files as needed
• Delegated responsibilities to employees to meet company's expectations
• Effectively developed telephone communication skills
• Eager to learn new skills
Personal Skills
• Extremely outgoing, friendly personality
• Enthusiastic self starter; raring to go
• Passionate team player
• Exceptional attention to detail
Contact this candidate