Customer Service,Sales,Administration,Design

NGADI SMART

NGADI SMART * * * Ba ld w in S t,

T o r o n to

416-***-**** • **********@*****.*** M5T 1L7

February 10, 2014

Ngadi Smart

I am a hardworking and motivated team player who is passionate about Design and Administration. As a graduate of

OCAD University who acquired a Bachelor of Design, I am now looking for a position available that appeals to my interest

and skills. I enjoy working as a team with a results driven attitude and I strongly believe that my experience through relevant

coursework and employment will make me a positive addition to the your workplace. As an employee, this is what I can

bring to the table:

- Big Picture Perspective - Throughout my 4 years of studies, I have continuously worked in various

administrative,representative and retail positions, as a mean to acquire valuable work experience. Some of this experience

included:

Working in arts administration as an assistant, which involved the recording, digitalizing, organizing of various hard copy and

digital data pertaining to the University’s Facilities department, including invoicing. Furthermore, working as an OCAD

University representative and liaison officer, conducting tours and giving speeches and presentations on the University at

various high schools. These positions have allowed me to develop not only a strong work ethic, but also the ability to work

efficiently during peak times at a very fast pace, which I feel has always helped me tremendously in the workforce. Having

had experience in both conceptualizing and actualizing, I believe that my big picture perspective will make me a unique

asset.

- Team Work Skills – As a University portfolio assessment monitor, I was responsible for communicating important

information between professors and prospective students, as well as monitoring the on-going activity in the assessment

room and ensuring the entire process was completed within an established time frame. My quick ability to adapt, and

superior interpersonal skills allow me to cater to each individual’s needs in an effective and genuine fashion. My team work

skills always allow me to contribute to a productive work environment. Additionally, I have also had the opportunity to

participate and curate in a variety of collaborative public events and projects such as The Big on Bloor Festival, and most

recently, in the Gallery 1313 show entitled “R.I.P Morgan Freeman”, which was showcased during 2013’s Nuit Blanche

Festival.

- Client Focused Attitude – The Hudson Bay Company has heavily relied on the strong relationships that in-store

employees create with its customers. I was trained as a Sales Associate to discover and fulfill my clients’ needs in a genuine

and dedicated fashion. By delivering quality work and catering to their individual requests, I was able to build real, long

lasting relationships that strengthened company and store loyalty, and increased sales. I believe I can bring the same client

focused attitude and exceptional customer service skills to your work environment.

I would appreciate the opportunity to meet with you to discuss how my talents align with this position and your organizational

objectives. Attached are my resume and references for your viewing. I look forward to hearing from you.

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113 BALDWIN, TORONTO M5T 1L7 416-***-****

NGADI SMART

O BJECTIVE

Motivated creative individual with exceptional customer service skills; 5 years in

customer focused industry seeking a full-time position within an Administrative

field.

S UMMARY OF S KILLS

Fluent in French and English.

Team player and co-operates well with others.

Orderly, methodical and has strong organizational skills.

Very task-oriented and focused and able to quickly adapt in new

circumstances.

Proficient in Adobe Programs: Photoshop, Illustrator, Dreamweaver and

InDesign.

Proficient in Microsoft Programs: Word, PowerPoint, Outlook and Excel.

E DUCATION

OCADU - Ontario College of Art and Design University 2008-2012

Bachelor of Design.

Seneca College, Toronto Jan - Aug 08

Ontario College certificate in Media Communications Fundamentals.

Somerset College of Art and Technology, England 2006-2007

BTEC Foundation Diploma in Art & Design.

Moira House School, England 2000-2006

High School Diploma.

W ORK EXPERIENCE

LOCATION: OCADU Admissions Department Sept 2008 – Nov 2012

POSITION: Events Monitor

DUTIES: Managing Public Enquiries,

Securing visitor valuables,

Monitoring environment to help ensure public safety,

Conducting visitor Tour Guides.

Monitor at OCADU’s Project 31 Auction March 2011

Handling general Public Enquiries,

Handling art to be auctioned.

Portfolio Assessment Monitor Feb 2009,2010,2011,2012

Monitoring the entire process,

Communicating with Faculty and instructing them on the process,

Ensuring all was completed within the desired time frame,

Assisting prospective students and Faculty.

OCADU Representative/Recruiter Sept ‘12 - Nov ‘12

Prepared and delegated informative and professional presentations on

OCADU at various High Schools in the Province of Ontario.

LOCATION: OCADU’s Facilities Department Nov 2008 - Nov 2010

POSITION: Office Administration Assistant

DUTIES: Classifying, monitoring and maintaining office filing system.

Organising office Invoices and Purchase orders, as well as various official

hard copy and digital documentation.

Recording and updating office data, such as contact lists, using Microsoft

Excel and Microsoft Word.

LOCATION: Toshop Canada, Hudson’s Bay Co. Oct 2012 - Present

POSITION: Fashion Retail Chain Assistant

DUTIES: Prepared, delegated and assisted in training for new staff.

Ensuring the store maintains a clean, brand-focused

outlook; one that would be inviting to customers.

Regular communication with head staff over product and its placement in

order to achieve desired sales.

Providing exceptional customer service and advice. Cash trained.

Ensuring merchandise on the shop floor is maintained and replenished,

Exceeding the headquarters’ expected standards and demands.

LOCATION: ZARA, Eaton Centre Oct 2010 - Dec 2010

POSITION: Fashion Retail Chain Sales Assistant

DUTIES: Ensuring the store maintained a clean,

attractive outlook; one, which would be inviting to customers.

Handling customer enquiries.

Ensuring stock on the shop floor was maintained at an acceptable level.

NGADI SMART

REFERENCES

1.Robert Sage, OCAD University Building Projects Coordinator

Office Number: 416-***-**** ext. 625

2.Nadia Galati, OCAD University Recruitment Coordinator

Office Number: 647-***-****

3.Lemo Gariba, Topman Deputee Brand Manager

Office Number: 647-***-****

Contact this candidate