Customer Service Sales

BIRGIT M. OHLENFORST

Wauconda, IL *****

***- ***-****

**************@*****.***

www.linkedin.com

PROFESSIONAL SUMMARY

Customer Services Professional with a blend of experience in Sales, Healthcare and nutrition.

• Solid customer relation and problem solving capabilities.

• Provided customer service in accordance with company policy combined with sales in a

professional retail atmosphere. Provided customer service to a broad range of callers.

Strong organizational and computer skills required to provide the level of support needed

to be successful in the position. Knowledgeable of medical terminology.

• Took inbound calls from outside and within. Technical skills include proficiency in JDA,

Carex, Unisys, In Vision Mainframe, Radix, and Health Track. Bilingual: English / German

and knowledge of French

• Computer skills include Microsoft Word, Excel, Outlook email

PROFESSIONAL EXPERIENCE

Customer Service/ Call Center/Health care 2011- 2013

Automated Health Systems, Schaumburg, IL

• Educated and enrolled Potential clients with health Plans in an inbound call center

environment.

• Provided customer service to a broad range of callers.

• Strong organizational and computer skills required to provide the level of support needed

to be successful in the position.

• Acquired knowledge and thorough understanding of relevant State policies, Medicaid,

managed care concepts and the project.

Customer Service/Retail Sales 2003-2010

Vitamin Shoppe, Vernon Hills, IL

• Handled returns, opening and closing the store, acted as manager on duty, supervised

other associates, and filled in when managers were sick or off.

• Provided customer service in accordance with company policy combined with sales in a

professional retail atmosphere.

• Used resources provided by the company to explain the role of nutritional supplements.

• Responsibilities included the sales of vitamins, minerals, nutritional drinks, homeopathic

products, digestive enzymes and herbal teas.

BIRGIT M. OHLENFORST Page 2

Account Maintenance, Customer Service 2006-2008

Ltd Commodities, Bannockburn, IL

• Responsible for handling return paperwork from LTD Commodities, ABC Distributing, and

Lakeside Collection customers.

• Sorted and processed returns to insure proper credit to the customer.

• Maintained accounts and researched problem accounts on a list.

Customer Service/ Call Center/Travel

Sunship1 Airlines, Arlington Heights, IL 2004-2005

• Distinguished sales record for 30 days. Took inbound calls from outside and within.

• Made airline bookings using the airline computer system provided while on inbound calls.

• Researched lowest fare to accommodate customer’s wishes.

• Product knowledge for travel destination of the airline utilizing Airport codes.

• Reception: Answered incoming phone calls for executives, with multiple lines to ensure

phones were answered and directed to the right person.

EDUCATION

• Western Illinois University – BS in Home Economics, Nutrition/Dietetics; Minor in Agriculture

• Oakton Community College – AA in Liberal Arts

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