Customer Service Sales

Matthew Cummings **************@*****.*** 815-***-****

OBJECTIVE

To apply knowledge I have accumulated from past work in the technology field, to advance my skills in regards

to new technologies, and to acquire knowledge to improve the technology of tomorrow.

EXPERIENCE

Health Care Service Corp, Waukegan, IL

IT Analyst, August 2013-Presant

• Tier 1 and 2 level IT

• Knowledge of Dos and emulator functions

• Lotus Notes and Sametime repair

• Basic server work and mainframe repair

• Password resets and ticket documentation on every call

• Familiar with CASD and Remedy ticketing systems

Walgreens Corp, Lincolnshire, IL

Telecom Analyst, February 2013-August 2013

• Supported all telecommunications and mobile repairs

• Programmed and supported mobile devices

• Maintained customer relations between user and vender

Sprint, Bolingbrook, IL

Sales Associate/Technical Support, November 2011-June 2012

• Repaired and replaced cell phone parts

• Provided satisfactory customer service by assisting with selection and set up of phone plans best suited

for client

• Developed interpersonal skills by interacting with co-workers and meeting weekly team goals

AT&T, Rockdale, IL

Premise Technician, January 2009-January 2011

• Installed and rearranged inside wiring such internet, cable, and phone

• Educated customers on service features and functionality

• Worked with hand tools both inside and outside of homes, enduring various weather conditions

EDUCATION

Joliet Junior College, Joliet, IL

Associates in Information Technology, May 2004

GPA: 3.25/4.0

SKILLS

• Certified for pole climbs through AT&T

• Experience with DSL installation and repairs, line locating, copper splicing, and copper phone lines

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