Human Resources Manager

Yesenia Bueno

917-***-**** ************@*****.***

PROFESSIONAL HIGHLIGHTS:

Multi-disciplinary professional with solid progressive growth in strategic operations management. Track record of

success in analyzing business needs, identifying opportunities for improvement and implementing effective solutions.

Hands-on team contributor in fast-paced, ever-changing environments with significant challenges and demands.

Exceptional ability to handle a variety of responsibilities with a flexible and focused approach.

ACCOMPLISHMENTS:

! Constructed dynamic organizational structure for start-up company: daily operations, finance, human

resources, purchasing, asset inventory, employee relations and vendor management

! Converted 100+ employee-company to ADP’s human resources and payroll systems and saved the

company $600k a year as a result of the transition from outsourced departments

! Rearranged patient-doctor ratio and visit types for most demanded physician to improve flow by 50% and

increased revenue accordingly

! Reduced no-show rate by 30% in less than 45 days with implementation and enforcement of a broken

appointment policy and framing of patient schedule-recovered projected loss earnings of $96k

EDUCATION:

NEW YORK UNIVERSITY:

Executive Master, Public Administration May 2013

Human Resource Management Certificate May 2007

Bachelor of Arts, Social Sciences May 2005

! Honors Scholar, National Dean’s List & Founder’s Day Award Recipient

! Geneva Study Program At the United Nations’ European Headquarters, Geneva, Switzerland

! Internship At the Permanent Mission of the Dominican Republic to the United Nations, New York

! Scholarship Recipient of merit-based Gloria King-Allen Award

PROFESSIONAL EXPERIENCE:

UNITED NATIONS, New York, NY January 2012 – April 2012

Public Administration Capacity Branch Professional:

! Research and write on: human resources capacity building, citizen engagement, best practices in governance

and service delivery in corrupt institutions and post-conflict nations

! Compile statistics, meta data management, database population and official document translation

! Coordinate the Study Tour for the Least Developed Countries in Africa

! Evaluate applications for prestigious award

! Interpret Global Codes of Conducts and other legal frameworks

! Contribute towards UN publications by writing case studies on Latin American countries

THE DOCTOR IS IN, West New York, NJ August 2009 – July 2011

Practice Administrative Director:

! Developed strategic business plan to improve and expand operation

! Managed and maintained all operational procedures: staff, accounts payables and receivables, cash flow,

payroll and vendor/contractor relationships

! Instituted programs (home visits and specialists expansions) while transitioning from low-yielding third-party

payers to high-yielding self-paying clientele and maximizing profits while under contractual obligations

! Trained and enforced compliance for: CDC, Stark Law, HIPAA, OSHA, Red Flag Regulation, fraud and abuse

! Orchestrated daily administration of electronic medical records system

! Managed employee relations: recruiting, interviewing, hiring, training, disciplining, evaluating, separations

! Resolved medical and financial administrative problems

! Supervised a staff of up to 27

! Designed and maintained internal billing coding system (CPT Superbill) for provider interface

! Maintained software and hardware (on-site and remotely) and liaise with outsourced IT company

Yesenia Bueno (917) 701 - 8725 page 2

APPLICATION SECURITY, INC., New York, NY September 2004 – November 2007

Human Resources/Facilities Operations Director:

! Directed the transition process of internalizing the Human Resources department: hiring, benefits, payroll,

organizational development, retirement services, brokers, third-party administrators

! Performed cost-benefit analysis evaluation of benefits vendors to customize total compensation plan

! Autonomously administered all benefits programs for NY, MA and remote employees

! Established vacation, attendance, payroll, staffing, travel, expense & safety policies

! Employee relations: performance evaluations, immigration sponsorships, comprehensive orientation

! Trained and supervised HR assistant, office manager and interns

! Set up, launched and maintained company intranet and independently built HRIS

! Forecasted company growth with departmental vice presidents as related to employee hiring and facilities

Operations Manager:

! Designed and implemented transition process from outsourced Finance and Human Resources functions

! Managed various projects: complete ownership of multiple successful expansions (3 in NY and 1 in MA)

! Tracked project spending and budgeting while enforcing cost-cutting measures

! Supervised complete cycle of accounts payables and receivables

! Anticipated and identified company’s growth needs

! Oversaw expense control throughout all departments

! Identified inefficiencies present in a young organization without enough internal controls then re-designed

systems so flows were conducive to the company’s model and growth plans

! Administered stock options data and ensured federal compliance for retirement plan

Office/Facilities Manager:

! Managed all operations in the New York office, while being the central figure for the MA location and our

global satellite offices in Argentina, Europe, Russia and Japan

! Developed and implemented office standards, purchasing procedures and re-imbursement policies

! Directed contract negotiations with landlords and vendors

! Handled highly confidential and critical information investor and legal relations, audits (internal and

external), stock value reports, etc.

! Budget enforcement by controlling procurement

FREDERICK GOLDMAN, INC., New York, NY September 2000 - September 2004

Operations Coordinator:

! Managed high-volume key accounts at a jewelry manufacturer

! Generated month-end, quarter-end and year-end capital to meet financial goals

! Validated pricing plans with negotiated prices and daily gold lock

! Arranged product schedules and supervised their timely completion & shipment from international factories

SKILLS:

! Ability to exercise tact, diplomacy and good judgment

! Excellent command of Information Technology

! Ability to handle multiple tasks and deliver timely results

! Work independently and collaboratively on developmental efforts

! Spanish: speak, read and write fluently

AFFILIATIONS:

Board Member: New York University Alumni Association Board (2005-2010)

Steering Committee Member: NYU SCPS Alumni Association, NYU Recent Alumni Special Programs,

Caring Community, Athletic League (2005-2010)

Community Volunteer: Meals on Wheels, Dress for Success, Habitat for Humanity & Baby Buggy (current)

Volunteer Instructor: NYU School of Law ESL Program, recipient of NYU’s President Service Award 2009

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