Customer Service Manager

Joan Grant

**** ******* *** **

Sacramento, California 95825

916-***-****

*********@*****.***

I’m currently looking for an opportunity to secure a position in management in a reputable company.

Although, I do not have a degree, I have 20 years experience in the banking and retail industry. I’ve had

entry-level to store manager positions. I would like to be able to use my skills and experience to add to

the growth of the company as well as personal growth.

SKILLS

• Supervise 35 employees.

• Delegate implement and follow-through techniques.

• Maintain daily revenue reports.

• Communicate effectively with superiors, subordinates and customers.

• Basic computer skills, word, excel, power point, data entry.

• Basic accounting skills.

• Reconcile General Ledger and sub-ledger accounts.

• Run check batches.

• Medical Terminology

• Compiles data from customer application for entry

• 10Key 12,000ksph entry 50wpm

WORK EXPERIENCE

Goodwill Industries of Sacramento 6/8/2010 to Present - 3rd Key Management Team

1312 Fulton Avenue, Sacramento, California

Toys R Us, Inc.

1919 Arden Way, Sacramento, California

7/8/2006 to 1/15/12-Money Counter, Customer Service Associate

Dollar Tree Inc. 2/7/13 to 6/7/2010 Sales Associate

6710 Folsom Blvd, Sacramento California

Tuesday Morning, Inc. 9/93 to 8/2005 Cashier, Assistant Manager, Store Manager

2550 Fair Oaks Blvd. Sacramento, California

Sacramento Savings & Loan Association 4/19/1978 to 7/19/90 Accounting Clerk II

424 L Street, Sacramento, California

EDUCATION

American River College, 4700 College Oak Drive, Sacramento, California

Sacramento Business and Skill Center, 6200 Stockton Blvd. Sacramento, California

Contact this candidate