Quality Assurance Customer Service

Zlatko Jovanovic

Digital Forensics Examiner

***** ******** *** ● Melrose Park, Illinois 60164

(773) 507 – 7708 **********@**********.***

http://www.bulleproof.com

PROFESSIONAL QUALIFICATIONS

Digital Forensics Examiner with working Network and Desktop Administration experience. Academic

experience with leading industry forensic software: EnCase® 7.2, FTK® 3.4, C.A.IN.E.®, Helix®;

Forensic tools: FRED, uFED, CellXtract, Talon. Working experience with Windows Server 2008/2012:

installation, configuration, maintenance. Academic experience with programming languages: C+,

FORTRAN. Working knowledge of HTML, CSS, PHP and web design (WordPress).

EXPERIENCE

Zugme, Inc. December 2013 Present

Quality Assurance Analyst Consultant

• Responsible for QA function for internally developed social media website.

• Providing digital functionality and technology expertise to support design and implementation

• Planning quality assurance activities.

• Build test cases based on requirement coverage.

• Execute manual and scenario based testing on multiple platforms.

• Cross browser/device compatibility: desktop, tablet and mobile.

• Work closely with Visual Designers and Software Engineering teams to develop functional test

requirements and test plans.

• Track the integration of business objectives and usability requirements with interactive and visual

design and evaluate the design of the site according to visual and UX designs.

• Participate in reporting to project managers on testing efforts including remaining issues, defect

resolution, and identification of issue trends for escalation to engineering group.

• Contribute to overall success of the projects and the teams.

MedGyn Products, Inc., Addison, IL December 2012 Present

Network Administrator

• Windows Server 2008 administration. Assuring availability, performance and security of the

corporate network.

• Maintaining computer network and related computing environments, including computer

hardware, system software, application software, and all configurations.

• Daily monitoring and troubleshooting.

• Hardware installation, troubleshooting, and maintenance.

• Planning, coordinating, and implementing network measures in order to protect data, software,

and hardware.

• Monitoring network performance in order to determine whether adjustments need to be made,

and to determine where changes will need to be made in the future.

• Application software testing.

• Diagnosing hardware and software problems, and replacing defective components.

• Corporate website design and administration.

• Desktop support for local users.

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Cult Power, Des Plaines IL May 2011 –

Present

Network Administrator

• Windows Server 2012 administration.

• Maintaining computer network, including computer hardware, system software, application

software, and all configurations.

• Desktop support for local users.

Illinois Manufacturing Foundation, Chicago IL May 2012 – July

2012

Intern Network Technician

• Planning, development, and installation of the computer network for the organization.

• Windows Server 2008 installation and configuration.

• Physical and logical network plan designing.

• Wiring installation and infrastructure building.

• Information security policies development.

Jugent, Belgrade, Serbia March 2004 –

March 2005

Automatic Control System Technician

• Maintaining automatic control systems.

• Installing and servicing industrial and garage doors, revolving and sliding motion doors.

• Promote and sale equipment parts and tools.

Processor Commerce, Belgrade, Serbia May 2003 – March

2004

Sales representative/Technician

• Assisted customers with choosing the best solutions of the newest computer and other

technology.

• Performing repairs and hardware and software installations.

• Testing hardware and software for the “e Magazine” magazine.

EDUCATION

International Academy of Design and Technology, Chicago IL July 2012

Bachelor of Science degree in Computer Forensics Summa Cum Laude

GPA 3.97/4.00. Core classes 4.00.

Three times "President's List" award recipient.

Major courses: Operating Systems, Windows Workstation Administration, Forensic Accounting, Computer

Forensic Investigation, Advanced Computer Forensics Lab, Unix Forensics, Mac Forensics,

Windows Forensics, IT Project Management, Android Forensics, Information Security.

School of Electrical Engineering, University of Belgrade, Serbia June 2003

Associate of Science degree in Electrical Engineering

Major: Power Systems

2

Relevant Courses: Power Systems Analysis, Measurement of Electric Power, Transmission and

Distribution of Electric Power, Power and Distributive Plants, Relay Protection, Power System

Components, Electric Drives, Electrical Installations and Lighting, Electromagnetic Theory.

SKILLS

• Excellent knowledge of Microsoft Operating Systems, Windows Server 2008, Active

Directory, Microsoft Office Programs, VMware®, Linux distributions, HTML, CSS, computer

hardware and software installation, electrical wiring and installation, and audio/video

installation.

• Languages: fluent in Serbian, Bosnian, Croatian, and Montenegrin.

• Analytical, problem solving, and detail oriented. Strong customer service skills.

• Eligible to work for any employer in U.S. (US Citizen).

CERTIFICATIONS AND COURSES

• Cisco CCNA Exploration: Network Fundamentals, 2010.

• TEEX Information Security Basics, 2011.

• TEEX Digital Forensics Basics, 2011.

• Open Meetings Act, Attorney General of Texas, 2011.

• Public Information Act, Attorney General of Texas, 2011.

• ISACA e Symposium "A Comprehensive Look at Information Security in Your

Organization" 2010.

• ISACA e Symposium "Protecting Yourself and Your Enterprise from Data based

Vulnerabilities" 2009.

• Internal Quality Audit Training.

AFFILIATIONS HONORS

• Forensic Focus

• BrightTALK Academy

• Litigation Support Professional

Networking

• IADT ITO Club

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• President's List award Term 4/2011,

Term 5/2011, Term 1/2012

• Perfect Attendance Award Term

4/2009, Term 5/2009

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