Manager Sales
Resume:
Dale E. Render
***-** ***** ****** . ***** Ozone Park, NY 11420 . Phone: 347-***-****
**********@*****.***
Professional Experience
Area Manager- XpresSpa, JFK International Airport, Terminal 4
June 2013- Present
o Manages four XpresSpa locations in Terminal 4 at JFK International
Airport
o Oversees teams of service and treatment specialists in providing an
outstanding customer experience
o Maintains positive employee relations through effective communication
o Creates weekly work schedule for over 60 employees to ensure proper
coverage in all spa locations
o Achieves financial objectives by monitoring annual budget and
analyzing variances
o Maximizes business revenue in the area of sales, merchandising, and
operations
o Interviews, selects, and on-boards talent for the team of spa
professionals
Area Manager- Sunglass Hut, JFK International Airport & Green Acres Mall
August 2012 - 06/2013
o Execute plans to reach store sales and profitability goals
o Creates a meaningful customer experience while making sales
conversions
o Demonstrates strength in store leadership through differentiated
communication techniques
o Oversees the daily operations of the business including scheduling,
merchandising, and cash control
o Effectively network to build and maintain a portfolio of employees
o Monitors and controls merchandise inventory levels
o Mentor and cultivates new hires on store culture, policies, and
practices
Co-Manager- Express, New York, NY
March 2010- August 2012
o Achieves sales results through business analysis, strategizing, and
action planning
o Ensures a consistent, quality store experience for customers
o Assesses and hires qualified candidates, developing individuals once
at associate level
o Thinks strategically and drives the business to surpass company
standards
o Prioritize, plan, delegate, administrate and adapt to business needs
o Maximize inventory, cash control and loss prevention techniques
Store Manager- Ann Taylor LOFT, New York, NY
September 2004 - December 2009
o Develops business strategies to generate store volume and sales
o Creates staffing schedules and control payroll expenses
o Facilitates outreach events to increase brand awareness
o Effectively brand manages through clear understanding of the product
and lifestyle concepts
o Displays strong verbal and written communication with store team
o Fosters a client-focused team environment through anticipating
clients' needs
o Direct merchandise presentation, restocking, and recovery to maximize
productivity
o Recruit, select, hire, and cultivate diverse talent
Operations Manager- Gap Inc., New York, NY
March 2002 - Sept 2004
o Proven ability to project manage, by defining sequential action steps
to meet desired goals
o Established and implemented the appropriate tactics for effective
completion of store tasks
o Optimized store's use of scheduling tools (Staffworks), ensuring
efficiency of employees
o Monitored service level issues with a high sense of urgency, while
building teams with
appropriate business partners to ensure processes are completed timely
and effectively
o Responsible for daily store operations including merchandising,
customer service, sales,
store maintenance, cash and inventory control
o Supervised staff of 30-80 sales associates daily
Project Manager/Supervisor - Telespectrum Worldwide, Buffalo, NY
July 2000 - March 2002
o Analyzed team reports and provided daily feedback to call center
representatives
o Addressed issues and concerns with communication performance by
utilizing proper
company coaching and mentoring procedures
o Oversaw the Quality Assurance functions, ensuring sample targets are
met consistently
o Developed action plans for problem areas
o Managed national accounts including Sprint, Providian Financial, and
Wells Fargo
o Coached and monitored a staff of 30 direct reports and up to 400
indirect reports daily
Store Manager- American Eagle Outfitters, Poughkeepsie, NY
Nov 1998 - July 2000
o Hired, trained, and coordinated a staff ranging between 30 and 50
people
o Recruited, hired, and trained Assistant Managers for stores in the
region
o Handled all merchandising, inventory control, ordering, cash control,
and maintenance functions
o Directed all sales floor activities, coordinated special promotions
and events
Education
State University of New York at Buffalo, 1991-1995
Legal Studies and Art History; Minor: Film History
Computer Skills
Microsoft Office, Windows, WordPerfect, PhotoShop, Staffworks, Point,
EasyHud96, DocuPrep
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