Customer Service Manager

Sanjay C. Gandhi

**** ********** **** ***********, ** 30281

404-***-**** ****************@*****.***

Hospitality Management & Services Specialist

A Recognized Expert in Management, Experienced in All Aspects of Client

Services

Comprehensive experience in business management and project/service delivery

for prestigious hotels. Seeking to increased efficiency, create revenue, raise client

service levels, and oversee staff performance. Familiar with a wide array of

customer service strategies to ensure satisfaction. Interpersonal skill aid in

collaborating effectively with staff, vendors, and clients. Multilingual in English,

Hindi, and Gujarati.

CORE COMPETENCIES

Staff Management & Oversight Customer Relationship Program Management

Human Resources Marketing Client Services Accounts Receivable/Payable

Leadership

Tax Preparation/Filing Hotel & Retail Management Hospitality Services Quality

Control/Assurance

Staff Recruitment and Training P & L Reports Payroll Processes Account

Leadership Sales Budgeting Sales Forecasting Revenue Enhancement

EXPERIENCES AND ACHIEVEMENTS

NEPTUNE HOTEL LLC / HOLIDAY INN & SUITES / HAMPTON INN, Griffin,GA

April 2011 – Present

General Manager

Oversee the smooth operation of hotel services to ensure optimal client

satisfaction. Manage hotel revenue stream, inventory control, quality control, and

guest relations all in accordance to corporate regulations. Other key duties include

monitoring P & L, payroll control, purchasing, A/R, A/P, quality assurance and

process improvements.

Also assist the running of a 123 room Hampton Inn in Indianapolis.

AIRPORT TRANSIENT MARKET, East Point (ATLANTA Airport), GA

January 2009 – April 2011

General Manager

Handled all business aspects including customer service, quality assurance,

revenue enhancements, sales, and marketing campaigns. Performed inventory

control, AR/AP, auditing, accurate bookkeeping, and financial management.

Evaluated and guided the work of over 30 staff members.

JSK LLC DBA COUNTRY INN & SUITES, Duluth, GA

July 2004 – December 2008

General Manager

Management duties extended to securing sales, launching marketing initiative,

payroll processing, financial auditing, budget management, client services, and

handling accounts payable/receivable.

Managed and achieve sales growth for consecutive years.

WENDY’S, McDonough, GA December 2003 – July 2004

Co Manager

Assisted managing the streamlined operation of the restaurant. Exercised skills in

customer service, sales, budget forecasting, inventory and shrinkage control, P & L

monitoring, staff hiring, HR management, and financial oversight.

HOLIDAY INN EXPRESS HOTELS & SUITES, Griffin, GA

October 2002 – July 2003

General Manager/Project Coordinator

Coordinated sales initiative, performed HR tasks, hired and trained staff, managed

finances, and oversaw inventory control efforts. Collaborated contractors and

made key decisions on hotel design concerns. Negotiated with vendors to stay

under financial budget as needed.

Served as the manager and key point of contact for the hotel’s expansion and

renovation project.

WINGATE INN, Atlanta, GA October 1998 – October 2003

General Manager/Director of Sales

Led construction efforts and ensured all operations complied with safety

regulations. Hired staff pre opening. Post opening duties included overseeing and

coordinating all business administration activities while retaining exceptional

customer services and turning a profit.

Managed brand new construction, open hotel, ramp up revenue for 4 years.

GANDHI INC/MAIL PLUS FOTO, Acworth, GA

September 1994 – October 1998

Owner & Operator

Founded a business centered on mailing/shipping, office supply, photo

development, and secretarial service. Maintained rigorous attention to customer

service while guiding sales, marketing, inventory control, and financial records.

First time 'self employeed' achieved goals and support, sponsored community

activities.

Additional Professional Development

FOOTLOCKER/ATHLETIC EXPRESS, East Bay, CA

June 1985 – September 1994

General Manager, Trainer, Auditor

INTEL CORPORATION, Santa Clara, CA

February 1984 – November 1984

Test Engineering Technician

Education

Bachelor of Science, Industrial Technology (Minor: Business Accounting), San

Jose State University

Associates Degree, Electric Technology/Semiconductor Processing, Chabot

College

Special Skills

Microsoft Window, Microsoft Office & Suite, Excel, Window XP, Microsoft Spread

Sheet, Data Processing, MS Money, Quicken & Quick Book, MS Payroll, Intuit

Turbo Tax, MS Work & Word, 10 key machine, project and planning, revenue

enhancement & marketing skills

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