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Customer Service Manager

Location:
Savage, MD
Posted:
February 24, 2014

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Resume:

Egan Griffith

**** ********** ****, ******** ****, MD 21043 410-***-****

Experience Griffith Glass & Glazing LLC

**/**-*******

Director-Operations & Human Resources

Manage all day to day operations

Manage all hiring and employee training

Manage all Contracts (Both Corporate and Government),

which includes all drafting, negotiations and full

execution

Serve as a Customer Liaison

Manage all Insurances from General Liability to Health

Insurance

Manage all Tax filings

Manage all Accounts Payable and Accounts Receivable

Manage weekly payroll

Sourcefire, Inc.

01/08-11/10

Senior Contract Manager, Columbia, MD

Manage all contracts with customers, vendors, partners,

and employees

Duties include negotiating the terms and conditions in

contracts and ensuring compliance, as well as

documenting any and all changes that arise during

implementation and/or execution

A quarterly reporting system was actualized for all

revenue generated contracts

Implement and enforce the first ever Legal approval

process for the Sales force both for Domestic and

International sales groups

Meet quarterly with company auditors to ensure that all

executed contracts are Sarbanes Oxley compliant and

revenue recognized

General Counsel expects this position to be "the face of

the Legal Department." This role means interacting and

keeping all systems and policies in order with domestic

and international sales force, as well as the remainder

of the company. In addition to, working across

departments successfully and developing those

relationships.

The Legacy Project, Inc.,

08/07 - 12/07

Director of Operations, Washington, DC

Managed day to day operations of small start-up

non-profit; handled donor research and communication;

fundraising and event planning, financial reporting;

client negotiations

Please Note: I was appointed to this start up and it was

decided to fold into another fundraising agency after

three months.

Office of Governor James Gilmore,

03/06 - 08/07

National Director of Administrative Affairs and Federal

Election Compliance

Gilmore for President, Springfield, VA

Maintained Candidate schedule; escorted Candidate to and

from appearances; arranged all travel nationwide;

drafted correspondence; managed busy and constantly

changing calendar

Handled bank account maintenance and compliance

organization; compiled and filed all finance and FEC

reports

Coordinated fundraising contacts, event planning and

execution

Executive Assistant to former Gov. James Gilmore,

Washington, DC

Maintained daily executive activities; handled

scheduling, executed all expense reports and organized

and coordinated with professional contacts; arranged and

maintained all travel arrangements

Served as Chairperson/Treasurer for The American Council

on Reform Policy (Governor Gilmore's Political Action

Committee)

Responsible for all accounts payable and receivable for

The National Council on Readiness and Preparedness

Senator Richard Colburn,

(contract) 01/06 - 03/06

Legislative Aide, Annapolis, MD,

01/02 - 01/04

Responsible for scheduling requests and travel

arrangements; arranged fundraising events and

appearances; coordinated all Grassroots efforts

Responsible for drafting and filing all proposed

legislation in accordance with the Maryland General

Assembly

Reviewed all constituent matters and staff decisions;

edited weekly legislative press releases

(Former) State Senator John Pica,

12/04 - 12/05

Executive Assistant/Legislative Liaison, Annapolis, MD

Provided high level administrative support to former

Senator in busy lobbying firm

Levelor Home Fashions,

06/99 - 12/01

Account Services Representative, Greensboro, NC

Handled all customer service for largest corporate

account, The Home Depot

Sharon Luggage,

01/96 - 06/99

Manager, High Point, NC

Youngest store manager in company history, for high end

luggage retailer

Education High Point University, High Point, NC



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