Customer Service Medical Billing

Demetra Enix

Home Service Specialist * - Bank of America

Sacramento, CA

***********@*****.*** - 916-***-****

To obtain a position utilizing my 13 years' experience in customer service and collections where I will be able

to expand my knowledge and provide support to your team.

WORK EXPERIENCE

Home Service Specialist 1

Bank of America - April 2013 to Present

Refinance 1st mortgage loans.

• Process 3 day Package and good faith estimate

• Collect documents needed for the loan process

• Keep customer informed during the loan process

• Submit to underwriting when all conditions are met

• Set up signing and closing date.

Contractor

Dysis - February 2012 to March 2013

Bank of America/Process Support

• Evaluate customer financials for Loan Modifications qualifications

• Process financials threw web base calculator to determine Modification qualifications

• Collect financials documents needed for modification process

• Submit loan to underwriting when all conditions have been met

• Monitor for trial plan payments and sign permanent document

Mortgage Collection/Loss Mitigation Specialist

Homeq Servicing - November 2000 to October 2010

Resolve early and late stage delinquencies though inbound & outbound calls.

• Work With customers to help them understand their mortgage terms.

• Review delinquency patterns & negotiate payment arrangements to bring account current by offering such

as repayment or workout plans.

• Provide customer service on problem accounts.

• Evaluate customer financials for Loan Modifications qualifications

• Submit loan for Modification when all conditions have been met

• Working to bring customers account by offering different options.

EDUCATION

Medical Billing and Coding

Anthem College - Sacramento, CA

April 2011 to Present

Business Administration

Business of Institute Technology - Sacramento, CA

November 2000 to May 2011

ADDITIONAL INFORMATION

SKILLS

• MS Office experience

• Call Center experience

• Collections experience

• Negotiation experience and the Ability to arrive at agreements diplomatically

• Mortgage industry experience

Contact this candidate