Customer Service Office

Damion Carter

Office Administrator - Helping Hands Home Care Solutions

Houston, TX

************.****@*****.*** - 832-***-****

A highly enthusiastic multi talent individual, who goes above and beyond given job responsibilities to achieve

superior results and maintain company-integrity. Seeking a position in which my skills and background of

several years of OfficeAdministration and Customer Services, can be utilized in a company that thrives on

dedication and hard work.

Highlights

Advanced MS Office Suite knowledge Results-orientedMicrosoft

Office proficiency Meticulous attention to detail

Dedicated team player Resourceful

Excel spreadsheets Professional and mature

WORK EXPERIENCE

Office Administrator

Helping Hands Home Care Solutions - Houston, TX - April 2013 to Present

Received and screened a high volume of internal and external communications, including email and post

Maintain front desk areaPerforming multifaceted general office support

Maintain office supplies and inventory

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Maintain and Update clients' Account.

Customer Service Specialist Call Center

ACS- Xerox - Houston, TX - January 2011 to March 2013

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Demonstrated mastery of customer service call script within specified time frames.

Addressed customer service inquiries in a timely and accurate fashion.

Worked with upper management to ensure appropriate changes were made to improve customersatisfaction.

Trained staff on how to improve customer interactions.

Developed effective relationships with all call center departments through clear communication.

Records Management Clerk -Data

O'Connor & Associates - Houston, TX - June 2008 to November 2011

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Verified and logged in deadlines for responding to daily inquiries.

Identified and resolved system and account issues.

Developed and created a more effective filing system to accelerate paperwork processing.

EDUCATION

Associate of Arts in Business Administration, Communications and Accounting

College of Biblical Studies - Houston, TX

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