Data Entry Customer Service

(Phone: 856-***-****

E-mail: ************@*******.***

** ******* ***.,

Runnemede, NJ 08078

Dave Pluck

Objective To obtain employment in a professional environment

where I can combine hands on experience with my

educational background.

Work experience

9/2012 - Present Canon Solutions America

Burlington, NJ

Order Management

Managing orders from the time they are received and

entered, until the equipment has shipped, and

invoices have been funded

Receive and process orders, returns, credits, and

rebills

Verify pricing, addresses, signatures, item codes,

promotions, contact info, etc.

Review leasing documents and work closely with

leasing company to obtain approvals

Coordinate distribution of paperwork within the

Sales, Accounting, Credit/Leasing, Marketing, and

Contracts departments

Work closely with warehouse to schedule shipments

and returns

Process invoices until funded

Reconcile account information, correct any

errors/changes (Address, Contact name and numbers,

Special billing/shipping instructions)

Communicate with both Internal/External

departments, as well as negotiating with dealers

Extensive use of Microsoft Office, Excel, Outlook,

and Oracle

9/20/10- 4/1/11 U.S. Airways

Philadelpha, PA

Station Support Representative

Assist with daily administrative duties

(Answering phones, Data Entry, Daily/Monthly

Reports, etc.)

Responsible for receiving sick calls and accurately

inputting attendance information into system

Notify all Management and departments of daily

staffing needs

Follow Union guidelines to properly staff

departments and offer overtime when shift coverage

is needed

Responsible for calling employees to fill any

staffing needs

Accurately input overtime information into system

Work closely with all Management, Payroll, and

Attendance departments

12/2007 - 11/2008 New Century

Transportation Westampton, NJ

Team Lead of Operations Clerks

Assist Operations Manager with the supervision of

(12) Operations Clerks

Responsible for overseeing that all work is

distributed evenly, and completed properly and

efficiently

Serve as the go-to for all Ops clerks; handle any

questions, issues, concerns, etc..

Assist with scheduling, time-off, break schedules,

etc..

Responsible for training and updating of all Ops

clerks

Handle any driver questions/complaints and forward

to appropriate personnel

Work closely with all departments to ensure that

work is flowing smoothly

Responsible for stocking driver supplies and

mailboxes

Operations Clerk/Data Entry

Efficiently communicate with dispatchers to arrive

and depart drivers

Enter and sort any driver paperwork (daily logs,

fuel receipts, trip sheets, tolls, tickets,

violations, etc.)

Close out drivers trips at end of night, check mail

Electronically approve commercial checks over the

phone for drivers on the road who do not have

efficient funds (lodging, expenses, repairs, etc.)

Data Entry - accurately create manifests for

departing drivers regarding destination, freight,

and any other pertinent information

Biller

Data Entry - accurately enter bills into system

in timely manner

Proofreading - ensure all bills have accurate

information and proper charges

Research bills and check for issues such as hazard

materials, temperature controls, and any

discrepancies

Enter appointments into system correlating with

delivery schedule

5/2006 - 10/2006 Neighborcare

Pharmacy King of Prussia, PA

Third Party Billing Representative (Medical)

Submit claims for payment to appropriate insurances

Handle/follow-up on any rejected claims

Calling insurances to verify patient info

Calling nursing homes to get any issues resolved

Responsible for maintaining weekly billing reports

Communicate with everyone from pharmacists to data

entry techs to ensure all medications are paid for

and shipped in a timely manner.

Filing, copying, scanning, faxing, phones

Comply with current HIPAA standards to ensure

patient confidentiality

10/2003 - 5/2006 Oldcastle Glass

Moorestown, NJ

Customer Service Support Representative

Data Entry

Faxing, Filing, Copying, Scanning

Ordering & Scheduling of certain shipments

Maintain Spreadsheets & reports for Managers

Responsible for quoting jobs & accurate pricing

Maintain Customer Price Plans & make needed

adjustments

05/2002 - 10/2002 Cendant Mortgage

Moorestown, NJ

(On Temporary Assignment from Contemporary

Staffing)

Title Processor

Sorted and Identified Title/Appraisal Documents

Prepared Documents for Scanning

Scanning, Faxing, Copying, etc.

Processed Checks and Entered them into the Database

Prepared Monthly Reports

Data Entry / Mail Processing

Education 2001 - 2005 Camden County College Blackwood, NJ

(References Available Upon Request)

Contact this candidate