Manager Customer Service

ANGELIA FIGUEROA

***** **** ** ***** # ** Kingsburg, CA 93631 559-***-**** ***********@*******.***

OBJECTIVE

I seek to obtain long term employment with growth potential with a company where I can contribute my hardworking ability, management experience and my positive attitude.

SKILLS & TRAINING

Computer Knowledge

Customer Service

Leadership

Management

Dependable

Money Handling

Team Player

Trustworthy

Case Management

Fast Learner

Responsible

Honest

EMPLOYMENT EXPERIENCE

HARDEE’S Hickory, NC

Shift Manager 02/2009 to 03/2010

FIREHOUSE SUBS Hickory, NC

Shift Manager 02/2008 to 02/2009

NUEVA ESPERANZA Philadelphia, PA

Case Manager/Retention Specialist 09/2000 to 08/2007

Shift Manager

Trained workers in food preparation, sanitation, in-service and safety procedures

Compiled and balanced cash receipts at the end of the day or shift

Performed various financial activities such as deposit preparation and payroll

Supervised and participated in kitchen and dining area maintenance

Estimate ingredient and supplies required to prepare a recipe

Resolved customer complaints regarding food service

Controlled inventories of food, equipment, small ware and liquor; responsible for reporting any shortages to designated personnel

Specified food portions and courses, productions and time sequences, and workstation and equipment arraignments

Purchased or requisitioned supplies and equipment, ensured quality and timely delivery of services

Observed and evaluated workers and work procedures, including time sequences, workstation and equipment arraignment

Case Manager

Interviewed clients individually, in families or in groups. Assessed their situations, capabilities and barriers in order to determine course of action required to meet their needs

Performed and completed all data entry in case files and prepared reports

Served as a liaison between student and group homes, schools, family services, child guidance clinics, protective services, doctors, courts, and other contacts in order to serve children facing problems with disabilities, abuse and or poverty

Referred and provided concrete information to clients for community resources for services such as: job placement, debt consolidating, legal aid, housing, medical treatment or financial assistance

Developed and reviewed client service plans for their individual needs and performed follow-ups assessing the quantity and quality of the services provided

EDUCATION

SCIENCE HILL HIGH SCHOOL –Johnson City, TN

High School Diploma

References Available Upon Request

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