Customer Service Administrative Assistant

M ARICEL F ULGADO

Las Vegas, Nevada 702-***-**** **********@*****.***

HARD-WORKING, ORGANIZED AND SKILLED OFFICE ADMINISTRATOR known for strong leadership capability, billing knowledge and

exceptional customer service skills. I am a very energetic, eager, motivated and positive person, and I take pride in

working hard to make sure my office is efficient and profitable.

KEY SKILLS

• •

Professional Administrative Assistant. Skilled in various marketing and business

• projects.

Strong organizational, analytical, and

•

interpersonal skills. Strong knowledge in human resources.

• •

Exceptional customer service and relationship Excellent computer skills: Microsoft Office,

building skills. social media

• •

Effective communicator with customers, Accounts Receivable followup & appeals.

•

vendors and management. General knowledge with QuickBooks.

• •

Flexibility to perform different tasks based General clerical/administrative assistance

upon day-to-day business needs. (Mail, Filing, Typing, handling building

maintenance issues)

Professional Experience

desert preventive diagnostic medicine

2006-Present (Medical receptionist/biller)

Performed all duties as a receptionist in a medical primary care office

Ensured all demographics were current on each patient

Answered a high level of incoming calls

Collected balances and copays from each patient

Posted charges and applied patient and insurance payments

Pain Institute of NEvada

2003-2006 (new patient liason/digital archiving tech)

Patient scheduling for busy office averaging 52 appointments weekly

Built a clientele supported by 80% referral business

Assessed the needs of the institution by analyzing what services, equipment, facilities and employees

needed to keep daily operations running smoothly while meeting patients needs

Reformed and updated patient charts while providing technical support to the practice

Roberts insurance agency

2001-2003 (EXECUTIVE ASSISTANT)

Process new insurance policies, modifications to existing policies, and claims forms

Review individual applications for insurance to evaluate degree of risk involved and determine

acceptance of application

Prepare, complete and submit expense reports for the Executive as well as other employees in the

office

Personal Assistant to CEO, coordinating daily meetings, personal appointments; effective time

manager

EDUCATION

Currently attending Penn Foster University Online for Medical Billing Certification

Graduated in Anthropology at College of Southern Nevada

San Leandro High School

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