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Customer Service Office

Location:
Asheville, NC
Posted:
February 24, 2014

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Resume:

MICHELLE BEVANS

** ******* *****, *********, ** *8806 828-***-****

_

flexible, patient, creative, innovative, resourceful, ambitious, and willing to learn

SUMMARY OF QUALIFICATIONS

• Leadership, training and supervisory experience working with diverse populations individually, as well

as with small and large groups of up to 100 people.

• Successfully established community and family partnerships and collaboration, including project

planning, implementation and contract negotiations.

• Managed recruitment and eligibility protocols of multiple programs with rigorous standards and

guidelines; provided advocacy and other supports, including record-keeping and data collection and

tracking.

• Ability to multi-task and coordinate multiple priorities in a fast-paced environment demanding strong

organizational, technical and interpersonal skills and flexibility.

Management, Supervision and Leadership

• Competitively selected to be one of only four Head Start Special Projects Interns, in a statewide competition

administered by the NC Head Start-State Collaboration Office / Office of Early Learning. Co-managed a project

on behalf of the State office, designed to stimulate stronger partnerships between NC Head Start programs and

TANF programs administered by county DSS agencies.

• Responsible for hiring, training and supervision of up to 10 Family Service Associates serving 552

families across 2 counties, while providing exemplary customer service, advocacy and reporting

outcomes for each family.

• Regular meeting facilitation at different venues and with multiple participants including parents,

teachers, staff and representatives from other community agencies.

• Field Instructor for several interns from Western Carolina University and Mars Hill College.

Marketing, Collaboration and Relationships

• Experience with program implementation, expansion, coordination, marketing, fundraising and

sustainability.

• Successful volunteer recruitment, training and retention, development, recognition and event

coordination.

• Featured in a range of communications and media events, including public speaking engagements;

facilitation of webinars and live webcasts; television and newspaper interviews; as well as facilitating

training of large groups.

Administrative Support and Customer Service

• Proficient with Microsoft Office Suite and online database programs.

• Experience in tracking and reporting data, database maintenance, processing contributions, budget

planning, grant writing.

• Constant contact with the public in various settings while meeting the needs of customers.

MICHELLE BEVANS

16 Trellis Court, Asheville, NC 28806 828-***-****

_

flexible, patient, creative, innovative, resourceful, ambitious, and willing to learn

EMPLOYMENT

Special Projects Intern NC Head Start-State Collaboration Office/Office of Early Learning, Raleigh,

NC

Lead Family Service Associate Community Action Opportunities/Head Start, Asheville, NC

Small Business Owner Asheville Face Painting,

Asheville, NC

Coordinator of Adult High School/GED Testing Blue Ridge Community College, Flat Rock,

NC

Out of School Youth Program Coordinator Joblink/Blue Ridge Community College, Flat Rock,

NC

National Audubon Society Audubon Sharon, Sharon, CT

EDUCATION

2003 Western Carolina University, MAT, focus in Special Education, 16 credits earned

2002 Bachelor of General Studies, University of Connecticut, focus in Human Services

CERTIFICATIONS

2009 Empowerment Skills for Leaders Instructor’s Institute, Community Action Opportunities

2008 NC Family Support Credential for Leaders, Duke University

1998-2000 The Duke University Certificate Program in Nonprofit Management, Durham, NC

1999-2000 Leadership Antelope Valley Certificate, Antelope Valley Community College, Lancaster, CA

COMMUNITY INVOLVEMENT

Extensive volunteer experience including AmeriCorps VISTA, Habitat for Humanity, WNC Nature Center,

Vance Elementary, and Big Brothers/Big Sisters, and Jubilee! Community.

REFERENCES AVAILABLE UPON REQUEST



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