Customer Service Quality Assurance

Danielle Rance 408-***-****

*** ********* **. **** *** San Jose CA 95112 ************@*****.***

Professional Qualifications

● Detail oriented, focused, organized and driven for results.

● Proficient in Microsoft Office, 10 Key and data entry.

● Customer service focused, friendly and professional.

Education

Sacramento State, Sacramento, CA 2008 2010

Experience

Onus Dental Health Plan, Santa Clara, CA

Account Executive/Advertising/Marketing, August 2013 Present

● Quickly and efficiently receive a high volume of calls on multiple phone lines.

● Manage the accounts of multiple dental offices and prepare client invoices.

● Partner with the CEO, and the Director of Operations to prepare presentations for dental

professionals interested in management of their practices.

● Present a strategic approach for our company to achieve social responsibility and meet sales

goals.

● Design brochures, posters, newsletters and pamphlets for company marketing materials.

Google (Randstad), Mountain View, CA

Digital Content Operations Operator, August 2010 July 2012

● Worked closely with supervisors and engineers to obtain the highest quality products for external

vendors and meet deadlines for projects.

● Verified, updated, and corrected source documents/programs in order to enter data into designated

databases and forms.

● Established new program methods to improve quality assurance output.

Cache Creek Casino Resort, Brooks, CA

Cashier I, July 2006 July 2008

● Followed established procedures to maintain, balance, and reconcile assigned cage assets.

● Worked closely with personal banks to obtain approval and maintained Casino Credit program.

● Responded to guest complaints in a considerate, professional, and positive manner by showing

concern and listening actively. Took ownership of guest concerns, by following up and ensuring

complaints were resolved to the guest's satisfaction.

● Worked in partnership with security team to ensure a pleasant safe experience for all customers.

● Trained cashiers on procedures, security, banks, balancing, and customer service.

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