Administrative Assistant Customer Service

Isabel Olivarez Valencia

**** **********

Houston, Texas 77026

Cell: 713-***-****

***************@*****.***

Experienced professional seeking a full time position from a company that allows

training and that values a successful work ethic, great communication skills, effective

teamwork, and continuous personal development.

Professional Experience:

Maddox, Thomson & Associates 2009-Present

Administrative Assistant

Answer multiple phone lines and greet clients

General office duties – filing, fax, scan, mail, order supplies, and set up client

meetings

Ran billing reports and organized billing files for managers

Utilized capture perfect program to scan tax documents

Ran office errands including handling all certified mail

Ran Paperport program

Handled all deliveries

Scan client bills and convert to Adobe files for managers

Responsible for keeping the kitchen clean and organized

Organized office lunches for meetings and for staff during tax season

Kept track of client brokerage statements by scanning and placing in document

management system

Created Adobe Portfolio files for all tax clients

Aaron Keys & Associates, Inc. 2007-2009

Administrative Assistant

Answer busy phones and greet clients

Schedule meetings and business trips

Balance and reconcile bank statements in QuickBooks for clients

Ran profit and loss statements in QuickBooks

Prepare folders to send to clients for tax returns and prepare broker packages

Ran credit cards

General office duties – filing, fax, scan, mail, and order supplies

Bind reports that need to be sent out to clients

Set up corporations, EIN numbers and order corporate books

Stewarts Packing 2006-2007

Customer Service

Answer busy phones

Keep track of inventory sheets

Pull orders/take order (phone and computer)

Keep track of the money in the register (credit cards, checks, etc.)

Mary Kay 2004-2006

Sales Consultant

Supervise, manage, and train sales consultants

Prepare for meetings and correspond with member representatives on upcoming

presentations

Prepare correspondences, document invoices, including materials for payment of

completed sales

Maintain in-office calendar and training calendar, keeping track of

schedules/appointments

Format monthly newsletter and membership directory

Create and reconfigure client databases

Galena Park ISD 2005-2006

Logistics Specialist

Received transportation route, maintained ledger book to and from various pick-

up and drop-off points

Maintain and monitor special needs children

Perform pre and post trip inspections of vehicles and on board video

Organized materials for various training sessions, registered participants, prepared

room and organized various field trips for special needs children

Skills:

Technically proficient in Microsoft Word, Excel, QuickBooks, general office duties,

including answering phones, filing, preparing correspondence, compiling daily reports,

and greeting clients.

Education:

North Shore High School – Diploma 1990

Contact this candidate