Customer Service Manager

Jhumeika Walker

**** ********** ** *** *** Lithonia, GA 30058 678-***-****

***************@*****.***

Areas of Expertise

Customer Service Customer Satisfaction Team -Building &

Management Enhancement Training

Complaint Handling & Front-End Supervision Cash Operations

Resolution Management

Education

Keller Graduate School of Management,

Atlanta GA June 2009

Masters of Human Resources Management

DeVry University,

Atlanta, GA June

2007

Bachelor of Science; Business Administration

Professional Experience

Kroger

Atlanta, GA May

2012- present

Supervisor / U Scan Rep

> Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

> Greet customers entering establishments.

> Maintain clean and orderly checkout areas.

> Authorized and ensured validity of customer returns, exchanges,

checks, voids, and discretion discounts.

> Answering and directing phone calls.

Captain D's

Tucker, GA February 2011- August 2011

Assistant Manager

> Resolved customer complaints about food quality or service. Maintained

relationships with customers and staff.

> Maintained high sanitation standards and keep appropriate compliance

records.

> Ensured health and safety standards were strictly adhered to.

Monitored food preparation and methods.

The Fresh Market Atlanta, GA

September 2007-June 2010

Assistant Front End Manager, January 2008 - June 2010

Cashier, September 2007 - January 2008

> Promoted to assistant manager position within 5 months.

> Recruited, trained and supervised customer service representatives and

cashiers. Managed front-end operations to ensure friendly and

efficient transactions at checkout.

> Authorized and ensured validity of customer returns, exchanges,

checks, voids, and discretion discounts.

> Swiftly resolved customer issues to preserve customer loyalty while

complying with company policies.

DeKalb Public Library, Decatur, GA

October 2005- October 2006

Library Assistant

> Provided service at the circulation desk including: opening library,

checked materials in and out for patrons and provided great customer

service in locating materials and answering questions.

> Searching bibliographic utility as a source for machine-readable

medium, copy cataloging, updating holdings information, data entry and

maintenance of the community resources database; assists supervisors

with special projects.

> Trained new pages on computer system operation and library policies

and procedures;

> Maintained library public area in clean and orderly fashion by

maintaining displays, cleaning computer terminals and other general

cleaning and/or organizing tasks

McDonald Atlanta, GA

June 2004- December 2004

Cashier

> Operates a cash register and receives payment from customers in cash

or credit card

> Accurately counts and provides change to customers as required

> Cleans and stocks work area

Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) and

Microsoft Windows Vista/ Windows 7

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