Customer Service Sales Representative
Resume:
William J. Sandly Jr.
Old Forge, PA. 18518
E-mail: ***************@*****.***
OBJECTIVE: To obtain a position that utilizes my education and
training.
EDUCATION: Associate of Science Degree in Business
Administration, December 2009
Lackawanna College, Scranton PA
Sport Management
EMPLOYMENT:
06/13to 12/13 Customer Service to Sales Representative
Bank of America. Moosic, PA.
.Working in the banking center (call
center).Responsible for greeting, servicing and
selling to customers on the phone and performing
transactions. Responsibilities include functioning as
a scheduled seller depending upon customers specific
needs. Duties included:
.Establishing, retaining and deepening relationships
with banking center customers and potential customers
to achieve team sales goals and provide quality
customer service.Resolving complex service issues or
referring to appropriate associate to guarantee
customer satisfaction and retention.
.Providing proactive sales activities of basic
products while referring more complex requests (e.g.,
complex small business accounts or mortgages) to an
associate with more in-depth expertise.Processing
transactions accurately and efficiently to build
customer confidence and trust, based on established
policies and procedures.
3/08 to 3/13 Shipping/Receiving Clerk
Defense Support Services LLC, Tobyhanna, PA.
.Perform clerical and physical tasks regarding shipment
and arrival of goods;
Follow guidelines in performing daily routine tasks, in
addition to handling non-
routine problems; Verify accuracy of orders against
documents; Ensure correct packaging of shipments; Maintain
records of goods shipped; Verify correct items upon
arrival. Introduced to LMP software and its uses.
6/05 to 04/07 Shipping/Receiving
Millwood Tunkhannock, PA
.Worked in office setting, on computer. Kept track of
inbound and outbound
orders. Filed paperwork, and did inventory everyday.
Fielded phone calls frequently on customer concerns and
complaints.
COMPUTER
EXPERIENCE: Microsoft Word, Excel, PowerPoint, Works, Windows XP and
XP Professional,
REFERENCES: Available upon request
Contact this candidate