Sales Service

LAURA MOLINARO

*** ***** ***** ~ Burlington, Ontario L7L 4Z6

905-***-**** (Home) 905-***-**** (Mobile) acctdb@r.postjobfree.com

PROFESSIONAL OBJECTIVE

An aspiring team player, hard working and dedicated professional who wants

to meet the challenges posed in the industry and to contribute towards the

growth of the organization along with self-motivation.

EDUCATION

THE CENTRE for Skilled Trades & Development, Burlinton, Ontario

Certificate and Graduate from the WIST program 2010

SHERIDAN COLLEGE, Oakville, Ontario

Diploma in Cosmetics Techniques & Management, 2004-2006

Business Equipment and Computer Applications: Windows, General office

equipment, Electronic Mail, Word processing software, MS Word, MS Excel,

Database software, Internet browser

PROFESSIONAL EXPERIENCE

WOMEN'S FITNESS CLUBS OF CANADA, Burlington, Ontario

October 2013 - Present

Reception/Fitness Department (Keyholder)

. Opening and closing the facility. Locking doors and setting alarm.

Ensuring the club is organized and ready for open the next day.

. Greeting members, signing in every individual through Aphelion

(computer program).

. Accepting payments for membership fees, personal training etc.

Responsible for cash box.

. Taking appointments for membership and daycare. Calling members in

regards to appointment reminders/confirmations. Notifying members of

NSF charges/missed payments.

. Creating the appointment log for post day. Updating the Guest Tracker

& Important People List

BURLINGTON MAZDA, Burlington, Ontario

January 2012 - July 2013

Service Deparment (Warranty Administrator), Sales Department (Reception)

SERVICE DEPARTMENT:

. Depositing money from Service Department (processing previous day

payments for Parts & Service)

. Counting money in Cash box and keeping track of all payments coming in

and out of department.

. Advising customers on recommended maintenance for their vehicles,

processing, accepting and closing payment transactions.

. Processing all Warranty claims and ensuring they're being paid and

submitted accordingly.

. Calling customers regarding promotions, maintenance reminders and

booking in customers using our 'Reynolds n Reynolds' computer program.

SALES DEPARTMENT:

. Responsible for answering and transferring all calls from switchboard.

. Processing payments, writing up manual recepits for deposits, refunds

etc.

. Adding information into the 'Dealermine' computer program regarding

sales calls, tracking down all customer walk ins/appointments coming

through the dealership.

DAN HALT SERVICES (Painting & Decorating)

February 2011 - November 2011

Painter & Decorator

. Painting Interior and Exterior Houses. Covering all areas from

ceilings to trim, panels, stairs and mouldings.

. Some carpentry involved with measuring and cutting different materials

for interior projects.

. Working with different paints, stains and equipment.

HONEY WEST RESTAURANT & LOUNGE, Burlington, Ontario

September 2009-2010

Server, Bartender & Cocktail Waitress

. Setting up the restaurant in the morning: cleaning tables and wiping down

the bar, laying out the table setup, polishing glasses and cutlery,

sweeping the floor, making sure the bar is fully stocked and prepared for

the day.

. Setting the atmosphere and creating the right ambience for our style

restaurant.

. Presenting the chef's feature menu and wine and cocktail list to

customers, taking drink orders and food requests.

. Late night cocktailing or bartending, creating tabs for customers or

using cash and carry method.

. Ensuring the customers are happy and enjoying their experience.

TYANDAGA GOLF COURSE, Burlington, Ontario

April 2009-October

Dining Room Server, Beverage Cart Driver/Server

. Responsible for cleaning, organizing and stocking the dining room

including inventory.

. In charge of one's own cash register. Completing a cash out at the end of

the night/shift.

. Responsible for locking down at night. Everything is turned off and

locked up. Initiating alarm.

. Driving cautiously throughout the course selling beverages and

snacks/sandwiches to customers.

. Stocking and cleaning out the cart. Completing inventory and a cashout at

the end of the cart shift.

. Helping out in the kitchen. Making up fast food meals for staff and

customers. Closing down the kitchen night duties. Washing dishes,

ensuring equipment is turned off/lights and doors are locked.

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