Customer Service Representative

Suzanne Vitello

*** ******* ******`

Manchester, NH 03103

[603]661-2657

V *******@***.***

Work H istory:

Team member/customer service 2009-2013 JCP,Manchester,NH

Greeted and thanked the customer,Helped them with finding what they were looking for

w hile on the sales f loor. I also assisted with putting stock out onto the sales f loor when

needed. Answered phones when customers called to have us hold something for them from

t he sales f loor that they saw on line. Kept fit t ing room clean and put the merchandise back

on the f loor. I also checked them out when they were done shopping.

Customer service Representative 2009-2009 H &RBlock, Manchester,NH

Answered phones when clients called requesting answers to questions that they may have.

M ake and set appointments for clients. Using the computer to see who is available and

w hat time slots are open.

The client may want to see someone specific so we would see when there’re working and

p lace them with that person and the time slot they are looking for. I also took payment

f rom the client in form of cash, check or credit card. If payment was needed.

Cashier 2008-2009 Bob’s Store,

Bedford,NH

I worked one on one with customers who came through my checkout line. I answered all of their

questions to the needs of the customers. I a lso took payment for their purchases.

Customer service Representative 2008-2008 H &R Block, Manchester, NH

Answered phones when clients called. Make and set appointments for clients. Using the computer to

see who is available and what time slots are open. The client may want to see someone specific so we

Suzanne Vitello

604 Harvard Street`

Manchester, NH 03103

[603]661-2657

would see when they were working and place them with that person and the time slot that they are

looking for. I also took payment from client in form of cash, check or credit card if payment was

needed.

Money Room Teller 2000-2007 Loomis, Londonderry, N H

Conducted deposit verification and change order preparation using specialized counting equipment.

Separated cash and coin from bags that were received from the bank. Also processed ATMs and

commercial customers. Provided accurate account of all denominations. Prepared currency and

change orders by denomination for each assigned customer. Crossed t rained in all areas of the job. I

was also a back up supervisor.

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