Manager Quality Assurance

Daniel Cohn

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CARRER FOCUS

Experienced IT Consultant with a strong sales background. Adaptive and ambitious professional seeking

new challenges. An IT specialist that enjoys working with others to find solutions to problems both

simple and complex. Excellent communicator and people’s person with a strong belief in open and

honest communication and constructive criticism when necessary.

CORE COMPENTENCIES

Natural leader who understands roles and purposes and has the ability to manage or be a role player

Networking

Telecommunications

Systems and Network Administration

Sales

TECHNICAL PROFICIENCIES

TCP/IP

Voice Over IP

POP3/IMAP

Cisco Routers & Switches

FTP/TFTP

Subnetting

IP Addressing

Microsoft Word, Works, Excel, PowerPoint, Picture Manager

Windows 98, 2000, XP, Vista, 7

PROFESSIONAL EXPERIENCE

Access Brokers, Inc. –

Richton Park, IL

IT Technician September 2012 - Present

Level 2 support technician

Find solutions related to VOIP, Networks, Server access, Device accessibility

Work apart of team to architect networks for clients, then to support & maintain network, as well as

make necessary updates and changes

Support level 1 support desk techs and onsite technicians

Jr. IT Technician July 2011 – August 2012

Trained as technician under MCSE manager

Worked with end users troubleshooting issues such as printing, saving & retrieving files, email &

outlook, and other minor issues

Level 1 support Desk

Resolved issues for end users both remotely as well as on site

Managing Designer Jan 2010 – June 2011

Manage group of designers through creation and launch of website

Identify problems uncovered through testing or customer feedback & correct issue or refer problem to

appropriate team member for corrections

Web, Technical, and customer support

User account administrator

Web Designer July 2008 – Dec 2009

Web page development and maintenance

Browser & Usability testing for quality assurance

Learn and maintain understanding of current web technologies through online materials, workshops,

reading, or groups/professional conversations

Jr. Web Designer August 2007 – June 2008

Trained as a web designer

Responsible for minor tasks assigned by lead designer

Worked with publisher, Adobe, CS3 (Dreamweaver, Photoshop, LiveCycle, & Website tonight)

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