Customer Service Maintenance

Pablo Polanco

Birthdate: December ** ****

Phone number: 512-***-****

Email: ************@****.***

Civil Status: Married

U.S Permanent Resident.

Training & Courses.

. Cisco CCNA1 Exploration

Universidad Evangelical de El Salvador

. Java Module Training

ITCA FEPADE, E Salvador

Academic Background

-2010 University Studies Computer Science Engineering

University of Salvador, San Salvador

Graduate

Degree on Computer Science & Engineering

Computer Skills.

Microsoft Excel: 90%

Pivot Tables

Reports Creating

Statistics Reports

Manage of Tables

Graphics & Formulas

Microsoft Word: 100%

Indexed Documents

Margins, Headers, Footers and Pagination

Formal Letters

Among Others

Microsoft PowerPoint: 100%

Captivating Presentations

Development Skills.

Microsoft Visual Studio 2010: Creating and modeling applications on

Microsoft Visual Basic .Net

Microsoft C#

Microsoft ASP .Net

Power Builder & Sybase knowledge: Creating and modeling applications using

Sybase .

Microsoft Windows IIS: Configuring and loading websites based on

ASP.Net

LAMP Solutions: Creating and modeling websites based on

APACHE PHP MYSQL

Java SE 6: JAVA developer Solution Design

FLASH BUILDER 4: basic Knowledge.

Microsoft SQL Server: PL/SQL

Report Creation

Creating Views

Cursors & Stored Procedures

Trigger Handling

ORACLE : Database Creation & tuning

Operative Systems Knowledge

. Microsoft Windows based desktop operative systems XP, VISTA,WIN 7,Win

8

. Microsoft Windows based server operative systems 2003,2008

. Mac OS

. Ubuntu Server & desktop operative systems

Personal Skills

Good Communication

Excellent Teamwork

Own initiative

Trouble solver

Trouble shooting

Time Flexibility

Computer Skills

Technical hardware Skills

Team management skills

Fast Learner

Working under pressure

Able & willing to learn new technologies.

Working Experience:

NextLifeElectronics (as Tech room Manager (feb 2012 to current):

Management of a group dedicated to repair, test and refurbish DELL

products.

Responsibilities:

Managing Daily Excel Reports.

Assign daily tasks to the Electronic technicians to test.

Select and dispose of old motherboards & equipment

Manage team daily actives

Inventory of testing equipment's

Disassembling and assembling Dell notebooks Precision, Alienware,

Latitude,XPS.

Testing fiber optic card on dell Power Connects and Cisco Routers.

Configuring Dell Blade servers and Power Edge hardware.

Austin tech (as a part time technician EBay lister ) (nov 2012 to jan

2013):

Listing & handling eBay account.

Testing Products for the shop.

Hardware and software maintenance of desktops and tablets.

Windows Server installation and configuration as well as Ubuntu server's

configurations.

Ministry of Defense (Programmer Analyst) (El Salvador) (feb 2010 to nov

2012) .

It technician giving network and software support to end clients.

Software development on VB .net 2003 (pay roll & invoicing).

SQL DBA server maintenance backups PL SQL .

Server Maintenance Microsoft server 2003 (active directory,IIS,SQL,FTP,File server)

Ubuntu server maintenance & configuration

Firewall out of the box Applying rules and policies (watch guard)

Creating SSL VPNS policies and Access to Enterprise users.

Cisco Router and A.P Configuration.

Customer service ticketing service

Application support and configuration

M.E.C.K Business Solutions (Jr. Programmer ) (El Salvador) (nov 2008 to

jan 2010) .

Software development on Vb .net 2003 .

Software development on C# .net 2003

Customer service

Application support and configuration

On call support .

SQL DBA server maintenance backups PL SQL .

Contact this candidate