Customer Service Sales

Luis A. Rodriguez

Tel: 954-***-**** Cell: 856-***-****

Email: *********@*****.***

Objective:

Searching for a position in the customer service and automotive industry where knowledge, skills and

abilities can contribute to achieve organizational goals.

Qualifications:

Motivated individual with vast experience in the auto parts environment, excellent customer service skills with

some computer knowledge. Great interpersonal skills and able to work independently.

Professional Experience:

Calypso Cay Mar. 2013 – Nov. 2013

Maintenance Technician/Housekeeping

Responsible for the maintenance of the sales area and assist possible buyers as requested on customers

and sales personnel as needed. Completed inventory of model rooms contents on form provided by the

organization. Stock sales area, food supplies (coffee, tea, sugar, etc.) as needed. Replenish supplies such as

drinking glasses, linens, writing supplies, and bathroom items in the model room. Gather and empty trash.

Clean and polish furniture and fixtures. Clean windows, glass partitions, and mirrors, using soapy water or

other cleaners, sponges, and squeegees. Dust furniture, walls, machines, and equipment. Mix water and

detergents or acids in containers to prepare cleaning solutions, according to specifications. Steam clean or

shampoo carpets, polish floors. Follow procedures for the use of chemical cleaners and power equipment, in

order to prevent damage to floors and fixtures. Monitor building security and safety by performing such tasks

as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not

created. Notify supervisor concerning the need for major repairs or additions to building operating systems

and model rooms. Remove debris from driveways and all public areas inside or out. Replace light bulbs.

Observe precautions required to protect resort and guest property, and report damage, theft, and found

articles to supervisors.

Auto Parts International Aug. 2011 – Dec. 2012

Driver

Received, unloaded, checked in, and shelved orders. Properly identified and tagged all returns, cores and

defects. Cleaned counters and work areas, sweep/vacuum floors and remove trash when necessary. When

pulling parts, double checked parts numbers and verified all items to be delivered. Conducted a Daily Pre

Trip Inspection/Checklist before 1st delivery to company vehicle. Verified inspection stickers and registrations

were current. Addressed any and all vehicle safety concerns and issues with branch management.

Maintained cleanliness inside and outside the vehicles. Fill vehicle with fuel when necessary and record plate

number and mileage on receipt. Provided prompt, accurate, and friendly service to all of AI customers.

Contacted the store manager or assistant whenever there is a problem or question in the field. Maintained

accurate records of returns. Collected checks and cash and immediately "cash up" with the store manager or

assistant. Ensured key numbers on invoices with key #'s of parts matched to be delivered or credited.

Processed orders, deliveries and returns. Communicated any issues back to store managers that may be of

service, i.e. other vendors, products, delivery vehicles.

Luis A. Rodriguez page 2

Professional Experience Continue:

Parts Depot, Broward and Dade Counties Feb. 2010 – Mar. 2011

Floater

Responsibilities as a floater were to fill in for staff that was on vacation, sick and as needed in different stores

from Broward County to Miami Dade County. Performed duties as a: driver customer service (looked up

automotive parts in system for the clients), cashier, stock and ensure parts were delivered timely. Counted

daily revenues and prepared for next day deposit. Conducted outgoing calls to clients and provided

information on special order status. Enter customer data in system, completed part exchanges as per

company policy. Ensure customers’ needs and satisfaction was being met.

Advance Auto Parts, Hollywood, FL Nov. 2006 Nov. 2009

2nd Assistant/Commercial

Began as a part time driver in the PDQ department, as I performed the daily activities I was trained in the

computer system to look up parts and register. Was promoted to full time shortly after and was able to

develop the customer service skills, the automotive parts knowledge and was promoted to 2 nd Assistant for

the PDQ department. Duties performed, but not limited to: assist commercial clients in their automotive

needs, cashier, driver, stock, completed driver scheduling, count daily revenues and prepare for next day

deposit. I also supervised the time management of the drivers to ensure parts were delivered timely.

Conducted outgoing calls to inform clients on weekly sales and provide information on special order status.

Enter customer data in system, complete part returns and exchanges as per company policy. Ensure

customers’ needs and satisfaction was met.

SBS Vinyl, Inc., Vineland, NJ Nov. 2004 May 2006

Production Laborer

Primary duty was as a cutter in a window and patio assembly facility. Was responsible to measure and cut

raw materials for the assembly line. Trained to perform other duties such as welding and assemble the

windows using the proper tools and materials. Promoted to patio door assembler, where I had the

responsibility to manage inventory, cut, weld and assemble patio doors. Ensure the quality of the product and

production quantity was correct before loading and shipping.

MW Patriot, Inc., Hammonton, NJ Jul. 2002 Nov.2004

Production Laborer

Had the responsibility to prepare the raw materials for assembly in the heat and oil departments. Promoted to

work in the Circle Top area where I had to ensure proper assembly of the circle top windows. Other duties

were delegated as found necessary by line Supervisor.

Other experience:

Professional Base Guitar Player/Musician Year 1991 – Present

Education:

Interamericana University, Ponce PR

Pursued an AA in Business with a major in Management

References:

Available upon request.

Contact this candidate