Customer Service Quality
Resume:
CONSUELO P. QUINTANILLA-ENRIQUEZ
San Antonio, TX 78254
Phone 210-***-****
E-mail: ****************@***.***
Objective: To secure a position with a well established organization
with a stable environment that will lead to a lasting relationship in the
field of Mortgage. The position will enable me to use my strong
organizational skills, financial background, and ability to meet and
exceed company goals, not to mention work well as an individual and in
team Environment.
WORK EXPERIENCE
Wells Fargo Feb 2013- Present
Collections Bilingual-Representative 3
• Research and provide guidance to resolve the most complex problems
• May work delinquent accounts; recommend foreclosure, repossession and other outside
action.
• Excellent customer service skills
• Working knowledge of Microsoft applications
Working knowledge of federal and state regulations related to collections
• Possess ability to work in a deadline driven environment
• Accuracy with strong attention to detail and focus on quality
• Ability to adapt to changing customer requirements
• Good listening skills Ability to read and understand and ideas presented in writing
• Strong multi-tasking skills, knowledge of p309/MSP LPS desktop.
• Team player with proven adaptability to effectively work with others
• Skip Tracing
• Manuel Dialing system
• Strong oral communication skills to identify and resolve issues with bankers and other pod
members
Kohl’s Collections Department Dec.-2010 thru 02/2013
I collect on inbound/outbound calls. I give great customer service as well as being a team player.
I deal with aging and monitoring delinquent accounts, make sure payments are applied to the
correct account, note and resolve any discrepancies, place customers on programs that fit there
need, and deal with coding bankruptcy. Fast paced job.
Wachovia Mortgage June 2009 to October 2010
Service Loan Counseling/Foreclosure
AT&T Aug.-2003 to June-2009
Billing and Collections Specialist
Contact this candidate