Active Directory Engineer

516-***-****•****.******@*****.***

Mark S. Audain

54Alden Ave, Valley Stream NY 11580•516-***-****•****.******@*****.***

Mark S.Audain

Summary of Qualifications.

Thirteen years of information technology experience with extensive hardware and software installs, end user

support and maintenance. A desire to serve the customer, resolve problems and provide a complete IT support

solution.

Technical Skills.

Operating systems: Windows XP, Windows 7, Linux (redhat).

Applications: MS Office 2007, 2010, Java, IE, Citrix, VM Ware, Juniper, Service Center.

Hardware: HP, IBM, Lenovo, Dell, BlackBerry, Smart phones, Ipad.

Market Data: Thomson Reuters 3000xtra, Bloomberg.

Financial Applications: Jp Morgan mercom, Neovest, ADP

Experience

April 2013 to Present

Apex Systems, Wells Fargo Bank New York, New York.

Desktop Support Engineer

Installed, configured and deployed new hardware and software.

Build, configured, and deployed, Dell Blades, Dell Workstations, Dell, HP, and Lenovo Laptops.

Respond to all end-users and provide technical expertise in the areas of problem resolution.

Manage deployed, support new Cisco IP phone system.

Active directory administration, user’s password unlocks resets.

Liaison between Technical and non-Technical teams.

Sept 2008 - Aug 2011

RBS Stamford, CT

Trading floor analyst

• 1st and 2nd level Market Data applications support for Emerging Markets (EM), Foreign

Exchange (FX), and Equities

• Active Directory Administration, with profile troubleshooting, password unlocks and resets.

• Assisting in company build migrations from one build to another with advanced

troubleshooting

• Build and troubleshoot all clients to windows server issues

• Installing, configuring, and troubleshooting HT Thin Client GT7725

• Diagnosis and fix solutions on Win XP Images on Blade workstations

• Installing, configuring, and troubleshooting packaged application software

• Deployment of PC’s, laptops, peripherals, monitors, and printers

• Responsible for Blackberry deployment, user accounts configuration on Bes Server

• 1st level and 2nd level remote support 24 x 7 including Blackberry support

• Logging hardware inventory into asset database

• Logging in trouble tickets, inventory tracking and administering tickets to proper

departments

• Account administration of SECURID (RSA) server

June 2000 - Aug 2008

ABN AMRO New York, New York

516-***-****•****.******@*****.***

Mark S. Audain

Trading floor analyst

• Diagnosis and repair of WinNT and WinXp workstation OS

• Supported WinNT to WinXp Migration Project

• Troubleshooting and applied basic packaging applications

• Active Directory Administration, password unlocks and resets

• Installation, configuring, and troubleshooting of vendors software and hardware

• Move transition of the Trading Floor from NYC to Greenwich

• Hardware deployment of PC’s, laptops, peripherals, monitors, and printers

• Provided support for Traders, Front, Middle and Back office for Equity, Fix Income

• Installation and configuration of Blackberry units for clients

• Logging trouble tickets, administering tickets to proper departments via Tivoli problem

management software.

• Diagnosis and repair of Win NT 4.0, Win 2K workstation OS

• Diagnosis of DHCP LAN for workstations

E ducation

BS in Computer information systems, studied focus in application development, IT Project

management, multimedia design, technical planning, and business case analysis

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