Customer Service Manager
Resume:
Jonathan Mix
Dublin, Ohio *3017
***********@*****.***
Professional Background
Over 10 years professional experience in the Transportation and Logistics industry,
Successfully managed several large accounts over the past 10 years increasing gross
sales significantly, selling new services to customers, implementing new programs and
problem solving. Early career was spent negotiating freight rates, managing drivers,
dispatching, customer service and problem solving. Have spent the past 6 years
owning and managing all aspects of a small business franchise in the food industry.
Professional Experience
Field Coordinator/Warehouse Manager – Distributech, Columbus, OH
4/2013 – Present
• In charge of receiving product/overseeing warehouse operations
• Supervise contract Drivers/manage driver paperwork/payroll
• Audit racks placed at retail locations
• Ensure racks match plan-o-grams
Owner/General Manager – Utah & Bellot Enterprises, LLC. dba Dream
Dinners, Westerville, OH
11/2007 – Present
• Oversee food ordering/inventory
• Responsible for hiring and training employees
• Developing new promotional/marketing campaigns
• Increasing in-store sales and interacting with customers
• General management of store and employees
• Bookkeeping and financial record keeping for company through Quick Books
Transportation Sales Associate
10/2001 – 5/2007 C.H Robinson, Columbus, OH
Successfully managed several major accounts including Petsmart, Byesville
Aseptics, Newell Rubbermaid and Molson/Fosters, overseeing all management
aspects of accounts. Sales grew from 25% - 76% under my management.
Became expert freight rate negotiator with customers and carriers.
Became a seasoned coordinator with shippers and receivers to ensure timely
pickups and deliveries.
Built excellent relationships with multiple truckload carriers.
Implemented drop carrier program with Frost Transportation and Miller Brewing.
Became adept at problem solving for customers.
Logistics Coordinator
4/2000 - 10/2001 Eagle Transportation, Dublin, OH
Worked as a freight broker.
Handled numerous accounts including: Ross Labs and Elmer's Glue.
Negotiated with carriers on a daily basis to ensure timely and most profitable
deliveries.
Dispatched contracted drivers on freight moves coordinating with shippers and
receivers to ensure timely delivery of freight.
Driver Manager
1/1999 - 11/1999 Ruan Transportation, Columbus, OH
Managed 150 Union drivers.
Put together and dispatched drivers on local and regional deliveries for Kroger Food
Stores.
Coordinated with Kroger Warehouse Supervisors on Equipment placement.
Entered driver log hours and trip sheets into computer system.
Coordinated with Kroger Store Managers for special deliveries.
Logistics Analyst/Customer Service
5/1997 - 6/1998 Rail Van Multi-modal, Worthington, OH
Worked on Owens Corning intermodal team tracing rail shipments.
Coordinated with dray carriers and rail carriers setting pickup and delivery
appointments.
Coordinated shipments with customer needs.
Dealt with problems pertaining to delays in delivery and storage charges
Entered load information into system.
Responsible for overall customer service and satisfaction
Education
The Ohio State University, Columbus, OH
Bachelor's Degree - Obtained a B.S. in Business Administration, Majoring in
Transportation and Logistics. Major GPA - 3.4
Tech Skills – Columbus Ohio
• Earned Certifications in A +, Network + and also became a Certified Microsoft
Administrator
Skills/ Certifications
• Forklift Certification – classes 1,4 & 5, Microsoft Word, Microsoft PowerPoint,
Microsoft Excel, QuickBooks
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