Customer Service Engineer

Nathan Bridges *** Hunterwood Drive

White House, TN

E: ******.*.*******@*****.***

M: 615-***-****

Qualification Summary

Results-driven engineering and project management professional with first-rate skills in directing

complex initiatives. Particularly strong in staff development, including training, coaching, and

evaluation supported by 6 years of leadership and continually progressing responsibility in the

United States Army.

Career Advancement

Unipres USA, TN

Quality Engineer 3/2013-Current

Responsible for Quality activities in a manufacturing environment including quality

systems improvement, documentation of quality requirements and quality auditing

Managed new model launch project from VC Lot to Start of Production. Engineer ICO

63 parts and 53 assemblies. Providing leadership and teamwork in completing these

activities

Using 7 tools of quality and other statistical methods (SPC) to solve Unipres

manufacturing problems including customer production issues related to part dimension

and function

Providing analysis and judgment to production and QC groups regarding acceptability of

product for customer use

Performing problem solving analyses for customer defects, create countermeasure

reports, and present to customers. Utilize 4M analysis method to assure deep analysis and

system wide countermeasure implementation

Reviewing dimensional accuracy for assigned products regularly. Leading in improving

the dimensional accuracy to meet and exceed customer requirements.

Reviewing control plans and gages for stamping and assembly for improvements.

Directed Gage R&R studies to assure effective gage implementation and improvement.

Support new product and advanced product quality planning activities including review

of PFMEA and initial control plans

Assisting in preparation of PPAP documentation.

Providing expertise in SPC concepts including process stability, capability, and reaction

to ‘statistically out of control' situations

Performing effective analysis and corrective measures for scrap and internal defects

Developed and maintain inspection standards and check sheets

Thoroughly train technicians, leaders and supervisors on their product lines

Banner Engineering, SD

Manufacturing Engineer 11/2012-01/2013

Developed, built, and implemented tooling, fixtures, and process documentation such as

SOP’s and LO/TO procedures for automated as well as manual assembly processes

Performed process time studies and experiments for data gathering to improve process

efficiency

Responsible for ensuring production meets company quality standards

Maintained and improved quality levels by eliminating defects caused by product or

process designs

Determined and implemented improvements in production process by using lean and 5 S

practices

Worked with management to develop and implement solutions to manage and reduce

production costs

Performed cost analysis in packaging and shipping departments to determine a large cost

savings for distributors and customers

Worked with packaging vendors to develop low cost shipping containers that saved a

third of warehouse floor space in facility

Planned, lead, and implemented Kaizen activities throughout the manufacturing facility

that increased productivity and lead to better SOP’s

Provided engineering support in plant to staff and management

Kept equipment operational by working with staff to repair as needed

Worked with new product development team on designing new products as well as new

processes in the facility and capital projects

Responsible for creating and maintaining spreadsheets used plant and corporate wide

Worked with corporate operations group to coordinate resources and tasked prioritization

between groups

Paladin Construction Group (Intern), TN

Manufacturing/Design Engineer 09/2011-03/2012

Designed custom Jigs, using Solid Works, to manufacturing processes to reduce cycle

times and to create a continuous cost reduction culture

Designed custom order mechanical parts such as fixtures for the manufacturing group and

product logos for sales group while overseeing final fabrication and application

Successfully applied value stream mapping to create better product flow, while reducing

process cost by 10%, which was confirmed by accounting

Taken an active role in new product design reviews and six sigma applications

Participated as an active member of the product engineering design team while using

Solid Works and AutoCAD 2009 proficiently

Worked with scheduler to assist in an APS integration, conducted time studies for

standard and current cost analysis, and BOM reviews/corrections

Worked with outside venders and other departmental engineering disciplines on

contracted and capital projects to ensure seamless and timely completion within budgets

Assisted production value stream leaders in driving a continuous improvement culture of

lean manufacturing practices, including the use of Kaizen events, while supporting a

foundation of a safe workplace

Performed a variety tasks including writing specifications on ordered parts (while

considering reducing cost reductions) to achieve final in house and outsourced RFQ’s

Managed analysis between competitor brands

Student. Chattanooga, TN

Chattanooga State and University of Tennessee 06/2007-Current

T-Mobile. Chattanooga, TN

Customer Service Specialist 03/2006-05/2007

Offered assistance to various Executive staff

Administrated assistance to team members

Resolved complicated crediting problems

Provided quality customer service

Implemented resolutions for technical problems

United States Army. Ft. Campbell, KY

Infantry 11B/ Fire Support Specialist 13F 03/2000-11/2005

Provided detailed support to commanding officers

Designed and created presentations for high profile meetings from 15 to 25

Coordinated functions and meetings with brigade and battalion level officers

Maintained various spreadsheets and data bases

Delegated responsibility to crew mates

Initiated suppressive and screening fire to support scheme of maneuver and performs

crater analysis

Initiated requests and adjusts field artillery, mortar, and naval gunfire using all methods

of adjustment including continuous and coordinated illumination

Leadership

Displayed proven project management abilities for a new model launch to upper management

and to our customer (Nissan).

Completed DuPont STOP Safety Training for Supervision: March 2012

Voted Chattanooga State student chair member of the American Nuclear Society: 2009, 2010

Lead class of 25; on a project in developing Lifecycle Cost Analysis, Functional Analysis,

FAST Diagram, and the Value Stream Mapping directly for Signal Energy LLC solar farm

project in middle Tennessee

Lead team of 5 in conducting functional analysis, functional costing, generation of alternative

designs, evaluation of alternative designs, proposal preparation and presentation directly for

Signal Energy LLC on racking system, piles, and pads while conveying it in a detailed report.

Created a standard for quality control parameters for all incoming receivables and finished

products

Trained class mates how to deliver substantial revenue, productivity, and quality

improvements through well-managed on-time in class projects.

Education

Master of Engineering Management

University of Tennessee at Chattanooga. Chattanooga, TN Anticipated Graduation, May

2014(Online Classes)

Bachelor of Science in Engineering Management

University of Tennessee at Chattanooga. Chattanooga, TN Completed May 2012

Associates of Applied Science in Radiation Protection (Nuclear Engineering)

Chattanooga State. Chattanooga, TN Completed May 2010

Relevant Classes Taken

Value Engineering, Engineering Design, Work Measurement and Design, Project

Management, Engineering Economy, Facilities Planning, Quality Control and System

Reliability, Industrial Psychology, Legal and Ethical Perspectives in Engineering, Concepts

of Engineering Management, Probability and Statistics for Engineering I & II, Introduction to

Health Physics and Industrial Hygiene, Health Physics, Nuclear Physics, Reactor Theory,

Radiation Bio-Chemistry, Applications of Radiation Protection

Contact this candidate