Customer Service Sales
Resume:
Jawad Shreidi
Ellington, Ct 06029 accsvf@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced business owner with over twenty years in emphasizing cost effective
solutions to enhance sales, marketing, and customer service.
Successfully oversaw annual budget of over $1,000,00.00 which required inventory
control, sales and forecasting with over thirty employee's.
Demonstrates ability to lead diverse teams in fast paced environment.
Key Strengths
Fluent in Contract/vendor Employee relation
speaking/reading/writing negotiations Communication
in English and Arabic Profit and loss Public speaking talent
Quality assurance statements Self-motivated
Operations management Budgeting Customer-oriented
Time management Payroll Team building
Inventory control scheduling
Leadership
PROFESSIONAL EXPERIENCE
Dunkin Donuts Hartford, Ct January 2002- January 2014
Franchise
Defined strategy and business plan for increase in sales.
Directed overall operations according to Dunkin Donut standards.
Structured team environment and reduced employee turnover.
Shell Gas stations Several locations January 1993- February 2012
Owner
Strengthened company's business by leading implementation of fuel management, sales
and forecasting.
Maintained strong relationship with vendor negotiations for best price to maximize
business profits.
Duties include hiring, training, customer service, keeping track of financial records
to keep eye on expenses and profits. Ordering inventory to always insure its
available to customers.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Master degree of Business Administration Anna Maria College Paxton, MA Graduated
1991
Bachelors Degree Industrial Engineering Central New England College Worcester, MA
Graduated 1987
operations management( marketing ( human resources
HONORS AND AWARDS
Increase in sales 110% club shell oil company increasing gas volume and store sales,
Image partnership award for well maintained operation and location by shell oil
company, Multiple Customer service rewards, Shell awards for keeping business at
higher customer standard expectation, sponsorship award kids basketball teams in
Wilbraham, East Windsor and west Springfield, Ongoing participation in community
programs received certificate of appreciation by St. Jude Hospital.
Contact this candidate