Judge Hiciano

Enterprise Technical Services Supervisor - West Corporation

Omaha, NE

accssm@r.postjobfree.com - 402-***-****

Currently seeking a position where my previous experiences and skills in management, computer programming

and I.T will be an asset to my employer. Looking for a position where there is potential for personal and

professional growth, also am fluent in Spanish.

WORK EXPERIENCE

Enterprise Technical Services Supervisor

West Corporation - Omaha, NE

Contact: Travis Spiker 402-***-****

• Responsible for supervising assigned staff employed to monitor system activity and function, ensuring

problem resolution and documentation of system problems are carried out in an efficient, timely, and accurate

manner during assigned shift.

• Research and resolve problems that may adversely impact the system and escalate any issues outside of

employees control to the appropriate departmental staff.

• Ensure trouble tickets are documented completely and accurately using concise, detailed wording and make

certain each issue is followed through to completion.

• Coach and develop subordinates to achieve quality performance while establishing, achieving, and

maintaining departmental and developmental goals.

• Assist in the development and implementation of tools and procedures to enhance the system monitoring

and escalation process.

• Work with SCCM (Microsoft System Center Configuration Center), HP Device Manager, Avaya Site Admin,

Cisco, Nortel, and AD on an enterprise platform to maintain system assets.

• Helped develop System Management and Reporting tools using

• Participate in special projects as necessary

Judge Hiciano

845 S. 22nd ST

Omaha, Nebraska, 68108

Phone: 402-***-****

accssm@r.postjobfree.com

Peter Kiewit (Contractor) April of 2012 - Present

Information Management Analyst Omaha, Nebraska

Contact: Jim Trader 402-***-****

● Support 3rd-party and custom applications which include Oracle Primavera P6, Hard Dollar, Business

Objects Universe, SAP, Autodesk, E-Fax, Afaria, Integration Builder, Microsoft and Oracle Databases, among

other bidding, estimating, and project management software.

● As primary lead on application working and maintain KAD's, working with vendors to implement RFC's, and

with users to provide technical support for these applications.

Brain Monkey LLC January of 2010 - Present

Founder Omaha, Nebraska

● Android startup

Blue Cross Blue Shield of Nebraska January of 2010 - April of 2012

Claims Representative (Bi-Lingual Position) Omaha, Nebraska

Contact: Michele Greene 402-***-****

● Review and explain medical claims, C.P.T. 4, and ICD-9-CM codes to clients and providers

● Help customers resolve issues with claims and answer general inquires about medical policies and benefits.

Information Technology Manager

Independence Tax Service - Omaha, NE - 2009 to December 2009

Contact: Marisela Solache 402-***-****

● Managed a team of 7 employees and oversaw helpdesk department, database management and

creating advertising materials and websites. I'm proficient with Adobe Creative Suite, Photoshop, Illustrator,

Dreamweaver, and Microsoft Studio.

● Ran and Maintained Computer Network and Computer (employee and client) Database.

● Worked with the I.R.S, I.N.S, and many other government agencies daily.

Judge Hiciano

845 S. 22nd ST

Omaha, Nebraska, 68108

Phone: 402-***-****

accssm@r.postjobfree.com

EDUCATION

Mechanical Engineering and Programming

University of Nebraska at Omaha - Omaha, NE

2007 to Present

Chemistry

Omaha South High School - Omaha, NE

2000 to 2005

National Junior Science Academy in Seattle and - Washington, DC

ADDITIONAL INFORMATION

Technology Skills

Programming Languages: C#, Java, VB, PowerShell, SQL, Android Operating Systems: MS Windows,

Android, Linux,

Windows Programming: MS Windows SDK, MS System Center, MS MDT Program Management: MS

SharePoint, EVMS, MS Project, MS Visio, MS Office Suite

Internet Technologies: HTML, CSS, XML, Wireshark Database Technologies: MS SQL, Oracle 10g, MySQL

Development Tools: Visual Studio, Eclipse, MS Visio, MS Access, Tableau

Contact this candidate