Customer Service Assistant

Donna J. Duron

*** ********* ***** *** *

Wheatland, CA. 95692

530-***-****

*********@*****.***

OBJECTIVE: To obtain long term employment where I can grow and utilize my skills.

SKILLS:

Customer Service Computer knowledge

Quality Patient Care Team Player

EDUCATION:

Boston Reed Napa, CA Phlebotomy Training CPT-1

WORK EXPERIENCE:

Rideout Hospital ~ Lab Assistant 08/2013 - present

•Venipuncture draws on adults, children, and geriatric

•Inpatient morning rounds and timed draws

•Outpatient draws

•Emergency Room and Surgery Department draws

•Code draws/ Trauma draws

•Collect and receive specimens in a timely manner

•Work in compliance with hospital procedure and protocol

•Distribute specimens to correct lab departments

•Patient Identification

•Isolation protocol

On Site Wellness ~ Health Screener 02/2011- 08/2013

•CPR/AED Certified

•Health Fair Screenings as an on-call part time position at different locations.

•Finger sticks

•TC/HDL & Glucose

•Bp, BMI, Body fat

•Allergy Screening

Tasq Technology ~ Client Relations Specialist 04/2002-04/2009

•Served as the secondary contact for assigned clients

•Monitored and analyzed data pertaining to customers and internal processes to

effectively meet and manage client deliverables

•Established protocols for reporting and disseminated required reports pertaining to

customer.

•Conducted both incoming and outgoing calls for general information, tracking,

research, confirmation and complaint issues.

REFERENCES UPON REQUEST

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