Customer Service Rep/Product Development/Online Retail/Management

Amanda Woody

**** ****** **. ****** **** FL, ****7

Cell: 850-***-**** *****.*****@*****.***

Professional Background: Nursing & Online Retail Sales

• Patient transporting

• •

Obtaining/charting vital signs Healthy meal preparation

• •

Patient-focused care Feeding assistance

• •

CPR certification Mobility assistance

• •

Infection control standards Daily living activity assistance

• Patient positioning

• Overseeing team members

• Personal Hygiene Enthusiastic caregiver • Microsoft Office experience

• Professional bedside manner • Record keeping

• Diabetes, Hospice, and Stroke Patient • Product development

Care

• Customer Service

• Inpatient and outpatient care

• Website Listing Editing

• Live Chat via Instant Messaging

• Types 60+ wpm

• Communication via phone and email

• Organizational skills

Accomplishments

• •

Properly disposed of daily biohazard Assisted patients with bathing, dressing,

waste in compliance with federal and and daily hygiene and grooming.

local regulations.

• Provided patients with transportation to

• Kept linen and utility areas clean, and from medical appointments.

emptied and cleaned urinals and

• Career change to business

bedpans, removed dirty linens from

hampers.

• Promotion from Customer Service to

Product Development

• Helped patients by serving meals,

feeding as necessary, ambulating,

• Excel certified

turning, and positioning in bed.

• Oversaw and approved team members

• Safely lifted up to 80 pounds and pushed

work

300 pounds on wheels.

• Corrected problems with online listings

• Made return process more efficient via

• Measured several Documentation

google drive

• Ensured charting accuracy through

• Effectively communicated with buyers

precise documentation.

and coworkers for smooth transactions

and operations

• Patient Care

• Delivered compassionate care that

exceeded hospital requirements.

• Successfully provided quality care to

patients. Home Aid

Professional Experience

• Certified Nursing Assistant

October 8, 2009 – February 17, 2012

Company: Crestview Rehab Center - Crestview, Fl

• Certified Nursing Assistant

March 20, 2012 – September 28, 2012

Company: Plan B Adult Care Solutions – Miramar Beach, Fl

• Customer Service Representative

October 16, 2012- June 17, 2013

Product Development Specialist

June 17, 2013- February 21, 2014

Company: eCop! Police Supply (www.ecoppolicesupply.com) – Niceville, Fl

Education and Training

• School: Laurel Hill School

Grad Year: 2009

High School Diploma

• School: Northwest Florida State College

2009-2012

Field of Study: Nursing

• School: Northwest Florida State College

2012-Present

Field of Study: BAS Project Management; Emphasis- Quality Improvement

Certifications

• Certified Nursing Assistant – State of Florida

• CPR Certified

• Excel Certified

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