Customer Service Project

Callum O’Neill

** ********* ******, ******* ***: 079********

Newcastle upon Tyne, NE2 3LJ E-mail: *************@*****.***

DoB: 8 May 1993

EDUCATION

****-**** ********* **********: BSc Computer Science

Modules: Software Engineering Professional, Computer Architecture, Programming I & II, Web Design

and Construction, Mathematics.

First Year: 70.3% (1st)

IT skills include: Java, HTML4 & 5, CSS, C, JavaScript, Excel, Word and PowerPoint.

Practical classes and Tutorials have developed my interpersonal and communication skills.

Assignments have allowed me to develop my team and teaching skills, as well as teaching me

how to plan my time and improved my abilities when working under constrained deadlines and

increasing pressure.

2009-2011 A Levels – British School of Paris, France

3 A levels achieved with ABB grades.

2007-2009 GCSEs – British School of Paris, USA

8 subjects A-C, including A in French, Spanish and Physics

IT/ COMPUTER RELATED WORK EXPERIENCE

May 2013- August 2013

Designed and Coded the ‘Newcastle University Clay Target Shooting Club’ Website

Was approached to create the Club’s Official website.

The project lasted just before and almost ran towards the end of summer, where I individually designed

the page, with approval from the Club President, and used HTML, CSS and some JavaScript for a final

product which was released in August.

January 2007-2011 British School of Paris

As part of a team, I was in a team which maintained the school newspaper’s website. Improved

my ability in working as a team, as well as managing and allocating tasks to team members.

I also was involved in a school project to teach others the uses of HTML, CSS and JavaScript in a

bid to spread knowledge and awareness about the web and new technologies. This gave me

further help in improving my communication skills

Also an IT Assistant, which involved diagnosing faulty machines (normally hardware related).

Upgrading machines and fixing the actual faults.

Also helped faculty fix any IT related issues with either their computers of other machines

COMMERCIAL/MANAGEMENT/RETAIL WORK EXPERIENCE

January 2012- May 2012 Barack Obama Presidential Campaign

Responsible for fundraising event organization, which helped improve my problem solving

abilities.

Customer service, listening skills, team organization.

Involved in phone surveys to reach out to different voting base.

Working long hours, being flexible

June 2011- July 2011 Projects abroad Human Rights Office

Cape Town, South Africa

Engaged clients face-to-face every day, exercising interpersonal and communication skills

Worked under high pressure as clients would normally be in difficult situations, therefore timing

was key, organizational skills were tested.

Travelling to a different country allowed me to expand my cultural understanding.

Managed a project to give young troubled teens proper legal representation, exercising my

project management skills.

OTHER ACHIEVEMENTS

IT:-

nd

Was voted in as Team Leader for our 2 Year Software Engineering Team Project. Where I would have

to display constant organization, communication and management skills.

Created and maintained various websites, including the Newcastle University Clay Target Shooting Club

Website and one for a small infrastructure company based in Houston, Texas.

Other achievements:

Fluent in English & Spanish, with Conversational French and Portuguese

Constantly involved in various University extra-curricular activities and societies, such as Poker,

Debating. Also a Committee member for the Newcastle University Clay Target Shooting Club.

Was a member of the school Model United Nations (MUN) team which was invited to THIMUN in The

Hague, Netherlands, the world’s biggest MUN conference. Responsibilities included engaging and

establishing links through diplomacy and communication.

Have lived in 5 different continents and various countries over my short 20 years, which include the

likes of Scotland, Nigeria, Venezuela and more, therefore have developed a good cultural

understanding ideals for international/Cultural business dealings.

Referees Provided upon Request

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