Customer Service Manager

EVELYN C.APELLANES

#** ******** **.****. ********, Pasig City

Mobile # 093********

Email Add: ***.*********@*****.***

Career Objective: To improve my knowledge and professional skills in the upcoming

technologies & achieved such position with worth according to my experience & knowledge.

PERSONAL DATA

Date of Birth : July 17, 1980

Place of Birth : Carmen, Surigao Del Sur

Height : 5’2

Weight : 55 kgs.

Sex : Female

Citizenship : Filipino

Languages : English, Arabic, and Tagalog

EDUCATIONAL BACKGROUND

Elementary : Carmen Central Elementary School

Year Attended : 1987 – 1993

High School : Surigao Del Sur Institute of Technology

Year Attended : 1993 -1997

College : Saint Joseph Institute Of Technology (SJIT) Butuan City

Course : BS Computer Engineering Graduate (5 yrs course)

Year Attended : 1997 - 2002

Graduated : March 21, 2002

WORK EXPERIENCED:

July 2002 to December 2009 Payroll Analyst/Office Staff

(7 yrs contract) Diplomat Al-Hifni Company

Deira, Dubai UAE

• Working in Engineering & Construction firm.

• In charge in keeping file and records of employees in data base.

• Process payrolls of each employee.

• Perform task of payroll with ADP System.

Feb.10, 2010 to Feb. 29, 2012 Transport Coordinator/Customer Service Rep.

Ceva Logistics Company

Pascor Drive Johann St. Parañaque City

• Plans & Organized product dispatching and deliveries for Export & Import Shipment.

• Assigned Bookings Schedule of Pier Account to sub con truckers by sending emails to the

coordinators.

• Responsible for the execution of pull-out containers from CY & vessel with complete

documentation after booking assignment.

• Coordinates & handles Procter & Gamble, Colgate Palmolive & Canon Accounts for delivery

schedules with respective Coordinators.

• Responsible & Records transaction pertaining to deliveries in data base called

TMS(Transport Management System w/ SAP)

• Monitor, Inform & Updates my Clients Coordinator regarding deliveries status.

• Check all returned DR’s after delivery.

• Prepare daily/weekly/monthly delivery reports.

• Prepare initial Billings based on delivery status transmit to Accounting Dept. for Final Billing

purposes.

• Responsible for the returned of the containers at port to avoid demurrage charges.

• Communicating shipping lines personnel for container reservation.

Mar. 08, 2012 –July 31,2013 Transport Coordinator/Customer Service Rep.

Allegiance Cargo Advantage Logistics Company

Sunblest Compound,Service Road,Parañaque City

• Plans & Organized product dispatching and deliveries of Export & Import Shipment.

• Assigned Bookings Schedule of Pier Account to sub con truckers by sending emails to the

coordinators.

• Responsible for the execution of pull-out containers from CY & vessel with complete

documentation after booking assignment.

• Coordinates & handles Procter & Gamble, Colgate Palmolive & Canon Accounts for delivery

schedules with respective Coordinators.

• Responsible & Records transaction pertaining to deliveries in data base called

TMS(Transport Management System w/ SAP)

• Monitor, Inform & Updates my Clients Coordinator regarding deliveries status.

• Check all returned DR’s after delivery.

• Prepare daily/weekly/monthly delivery reports.

• Communicating shipping lines personnel for container reservation.

EMPLOYMENT REFERENCES

Mr. Erwin Cruz

Manager (Canon Logistics Company)

Pascor Drive Johann St. Parañaque City

Contact# 092********

Ms. Josephine Despueg

Billing Department (Allegiance Cargo Company)

Sunblest Paranaque City

Contact#092********

Mr. Johny Fidelino

Salesman Department (RGPI Distributor Company)

Santolan, Pasig City

Contact#099********

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