Customer Service High School

Rachel Meyer 626-***-****

*** ****** **. ********, ** 91741 ******.*******.*****@*****.***

Objective

Seeking administrative position in which experience, skill, and attention

to detail can be utilized and contribute to the overall success of a

company

Skills Summary

Type 60 WPM

Microsoft Word 10-KEY

Microsoft Excel Excellent phone etiquette

Microsoft Outlook Outstanding organizational skills

Microsoft Power Point Proficient multi-tasking abilities

Calyx Point Exceptional customer service skills

Mortgage Planner CRM Superb grammar and writing skills

Proficient with general office Ability to master new concepts quickly

duties

Experience

Receptionist, Golden Empire Mortgage, Pomona CA

May 2013- January 2014

Performed receptionist duties such as answering phones, filing, faxing,

data entry, and greeting and seating customers. Assisted loan officers with

administrative tasks and assisted Loan Opener with Jr. Processing tasks.

. Increased efficiency of lead tracking and organization of customer

information by up to 30 % by assisting the company in switching to a

new database program and ensuring employees knew how to use it

correctly.

. Made and implemented changes to database program which increased

efficiency of work flow and customer satisfaction by up to 10%.

. Requested up to 20 client verifications and credit reports per day

which resulted in increasing organization and work load capacity of

Loan Officers by up to 20 %.

. Ordered up to 20 verifications and appraisals, and stacked up to 10

files per day leading to an increase in Loan Opener's productivity by

up to 60%.

. Answered up to 60 calls per day and provided excellent customer

service.

Production Clerk, Castle Metals Aerospace, Paramount CA

March 2012- April 2012

Adequately processed incoming orders, expedited orders to warehouse to be

filled and closed orders in the company's database after they were shipped.

. Processed up to 100 orders per day

. Quickly and efficiently ensured that enough material was in stock to

allocate to each order which kept operation of company running

smoothly.

. Expedited up to 100 orders per day to the warehouse to be filled.

Purchaser/Expeditor, Olympic Aviation, Cerritos, CA

August 2011- January 2012

Purchased and expedited aircraft components to international airline and

military customers and performed office duties such as filing, faxing, and

data entry.

. Created and processed up to 30 orders per day.

. Kept track of ship dates and expedited up to 30 orders per day.

. Called up to 40 vendors daily to obtain pricing info, status of

orders, and resolve issues that were causing orders to be delayed.

. Created up to 30 purchase orders, sales orders, and price quotes per

day.

Office Manager, Armando's Hair Studio, Los Angeles, CA

June 2006 - July 2011

Successfully managed front desk operations such as greeting customers,

answering phone, and processing payments.

. Answered up to 20 calls per day and provided excellent customer

service.

. Accurately processed payments and kept records of services performed

for up to 10 customers per day.

. Consistently maintained store ensuring it was tidy and attractive to

ensure a positive customer experience.

Education & Certifications

2014 Studying Business Administration Citrus

Community College Glendora, CA

2012 Studied Business Administration

Grossmont Community College El Cajon, CA

2003 High School Diploma

Allan F. Daily High School Glendale, CA

2014 Typing Certificate Glendora

Employment Agency Glendora, CA

Certifying typing speed of 60WPM

Languages

English Fluent

Spanish Advanced

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