Customer Service Representative

* ***** ***. ***. **** Hempstead, NY ***** *516-***-**** – 516-***-***** **************@*****.***

DORINDA JACKSON

Objective: Dedicated, ambitious individual seeking full-time employment, which will utilize my customer

service and administrative skills in a position that offers opportunities to contribute and advance in a

professional setting.

Experience

2012-2013 Corelogic-Credco Garden City, NY 11530

Mortgage Credit Report Processor

• Responsible for verifying account information on mortgage credit reports for mortgage companies and banks who

called in

• Duties included verifying and updating borrowers' account information on credit reports such as: car loans, credit

card accounts, collection, mortgage, education loans, judgments and inquiries; received in-bound calls and made

out-bound calls to set up conference calls between borrowers and creditors

2006-2010 Interstate National Dealer Services Uniondale, NY 11553

Customer Service Representative/Specialist

• Duties included answering in-bound calls in a call center environment from customers, car dealers, agents and

insurance companies; updated account information, processed payments, provided services entitled to customers

under contract; sent out correspondence

• Transfer Specialist: Responsible for verification and processing of all contract transfers

2004-2005 Chase Auto Finance Garden City, NY 11530

Customer Service Representative-Temp

• Responsible for in-bound calls in a call center environment from customers, dealers and insurance companies.

• Duties included making corrections and changing account information on auto loan accounts, processing

payments and sent correspondence such as: lien releases, payoff quotes and state change requests; up-sell of bank

products

2002-2003 Frequency Electronics Uniondale, NY 11553

Receptionist-Temp

• Duties included: operated multi-line phone system, answered all incoming and internal calls, meet and greet

clients; secure sign in

2001-2002 H.Y. Applied Interdata Services, Inc. Hicksville, NY 11801

Customer Service Representative

• Answered in-bound calls from existing/new customers, processed sales orders: made corrections and updated

account information

Education

2002-2003 Computer Career Center Garden City, NY 11530

Medical Billing-Computer Office Skills

• Coursework included:

Coding, Microsoft Office (Word, Excel, PowerPoint); ICD-9 and Medical Terminology

References Available Upon Request

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