Customer Service Project
Resume:
Cheryl Glazer
*****@**.***.***
Tech savvy graduate aspiring to grow with a company
Education:
Florida State University, Tallahassee, FL
Bachelor of Science in Information Technology May 2014
Bachelor of Arts in Art
Minor in English
Florida Gulf Coast University, Fort Myers, FL
Associates Degree in Art May 2011
Courses and Knowledge:
Web Design HTML and HTML5 CSS and CSS3 Digital Photography
PHP Digital Design
Software Adobe Design Suite Microsoft Office MySQL Workbench
Programming Object Oriented Programming Java MySQL
Other Related Courses Networking Computer Security Database
Project Management Leadership
Experience:
Brandt Information Services September 2012 - Current
FWC Customer Service and Help Desk Technician Tallahassee, Florida
Provide:
• Support for Customers and Agents
o Using teamviewer to help agents with computer and printer problems
• Analysis of technical issues
o Trouble shooting agents computers and printers
o Trouble shooting the RLIS website for customers and agents
• Assistance with hunting and fishing license questions
Projects:
• Created a project plan for the licensing department to update all of the USB and LAN
printers at local Florida agents
• Developed the budget and prioritization for updates as well as the project plan
College Prowler September 2010 – December 2010
Photo Journalist Fort Myers, Florida
Responsibilities:
• Photographed university life
• Wrote brief articles for publication
Other experience includes:
o Sales Associate at White House Black Market, Ann Taylor, Bath and Body Works
o Volunteer Farm Hand at Quantum Leap Farm
o Lifeguard at Woodlake Aquatic and Fitness Center
Awards and Certifications:
• Nominated and am a member of the National Society of High School Scholars
• Patent for a Solar Steam Engine (Patent 12/101,052)
• Certified in CPR/AED, First Aid, and as a Lifeguard through the American Red Cross
Contact this candidate