Customer Service Sales
Resume:
Magan Floyd
Clifton, NJ *****
**********@*****.***
OBJECTIVE: To obtain a position that will enable me to use my strong
organizational skills, experience, educational background, and ability to
work well with people.
SUMMARY OF QUALIFICATIONS
Goal-oriented professional Associate's Business Administration Graduate
with strong communication and interpersonal skills. Effective critical
thinking, organizational and planning experience. Strong work ethic with
demonstrated success in both teamwork and individual situations.
Strengths include quantitative analysis, planning, project management and
program execution. Energetic, dedicated former bank teller, sales
associate, fashion merchandising & business administration student and
CSR. Proven ability to work effectively with people of various ages,
cultural backgrounds, and socio-economic statuses. Long-time interest in
fashion, customer service, and retail with well-developed leading,
learning, and listening skills.
EDUCATION
. American InterContinental University- Online
Studied; Business Administration - Associates Degree 2/2013
. John F. Kennedy High School - Paterson, New Jersey
Diploma; Studied Communications - 2006
RELEVANT COURSEWORK
Business Management and Leadership, Principles of Marketing, Principles of
Accounting, Legal and Ethical Environment of Business, Electronic Business,
Microeconomics, Macroeconomics, Business Communication, Visual
Communication History, Project Management, Introduction to International
Business, Entrepreneurship.
WORK HISTORY
. Customer Service Rep, Party Rental Ltd., Teterboro New Jersey,
May/2012-December/2013
Assist clients via Telephone and Email with rentals for every type of event
from entering the order, show room appointments. Problem solving, following
up with clients and internal departments, assuring that they have the best
experience with PRL and in the event that their experience is not pleasant
compensating them the best way possible. Work closely with a team and build
relationships with our clients to better assist their needs.
. Customer Service Rep, Bed Bath & Beyond, Totowa New Jersey,
Sept/2011- February/2012
Responsible for acting as a liaison between customers and companies:
Assisted with complaints, orders, errors, account questions, billing,
cancelations, and other queries. Answer phones to respond to orders,
general customer inquires, invoice questions, and customer complaints.
Project a professional company image through phone interaction.
. Bank Teller, JP Morgan Chase, Englewood/ Hackensack, New
Jersey, December/2009- February/2011
Receive and count working cash, identify customers, validate and cash
checks, Accept cash and checks for deposit and check accuracy of deposit
slip, Process cash withdrawals, Perform tasks such as preparing cashier's
checks, personal money orders, issuing traveler's checks and exchanging
foreign currency, Receive and verify loan payments, mortgage payments and
utility bill payments, Record all transactions promptly, accurately and in
compliance with bank procedures, Balance currency, cash and checks in cash
drawer, Answer inquiries regarding checking and savings accounts and other
bank related products, Attempt to resolve issues and problems with
customer's accounts, Initiate and refer new accounts.
. Sales Associate, Aeropostale, Paramus NJ, Garden state
Plaza, May/2005-March/2008
Provide customer service, Advise customers, Arrange merchandise display,
Maintain work areas, Demonstrate goods or services, Sell merchandise, Use
computers to enter, access or retrieve data and use sales techniques.
TECHNICAL SKILLS:
Proficient in Microsoft Word, Excel, Access, PowerPoint and QuickBooks
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