Software Technical Support
Resume:
BINUYA, ISIS VERONICA Z.
#**** **** **** **, *** Rey Ville II Caloocan City
Email Address: ****.******@*****.***
Mobile Number: 094******** / 9904914
Professional Folio
Halcyon Marine Healthcare Systems
Management Information System Department
10th Floor Trafalgar Plaza 105HV Dela Costa St. Salcedo
Village Makati City.
March 5, 2013 – August 10, 2013
1. Helpdesk
1.1 Helpdesk monitoring and report
1.2 Coordination of all helpdesk tasks, ensuring all tasks are encoded and being work on.
1.3 Submission of weekly reports to the IT consultant and HR Manager.
2. PC troubleshooting / repair and End-user technical support
2.1 Diagnose all computer hardware and software problems and replaced defective components.
2.2 Recommend specifications of new computers and its peripherals, ensuring that all recommendations are
cost-effective.
2.3 Responsible for the deployment of new and old end-user IT equipments (computers, monitors, printer
etc.) and software’s.
2.4 Provide hardware and software support to the end-users like training on Windows office, email use and
other company systems.
2.5 Perform regular computer maintenance and fine tuning (deployment of updated windows, defragging, old
file purging checking of internet cookies, etc.) that ensures unnecessary computer breakdowns in the
future.
2.6 Purging of illegal software, ensuring that only legal software’s (and operating system) are being used by
the end-users.
2.7 Maintain pc related inventory parts for emergency repair (RAM etc.)
3. System administration of external / outsource systems
3.1 Coordination with the company end-user and various outsource technical staff regarding the maintenance
of external servers (I-net, PACS, Clear stream, Roce, ECG, and Treadmill.)
4. Voice network administration (PABX, Direct lines and Fax)
4.1 Administration of all PABX hardware of other telephone related equipments
4.2 Deployment of all local, direct line telephone units, including FAX machine
4.3 Responsible for all telephone cables, including backbone voice cables
4.4 Assists in telephone application, including trunk line.
5. Asset monitoring, inventory, accountability, (CID management)
5.1 Monitoring of all IT equipments and issuance of accountability forms to the end-users.
5.2 Ensure that the Centralized Inventory Database (CID) is always updated
Emerald Garment Mfg. Corp.
Information Communication Technology Department
#15 San Antonio St, San Francisco Del Monte Quezon City
December 14, 2011 – November 10, 2012
Responsible for installation, configuration, maintenance, documentation, troubleshooting and monitoring of
internal networks, usage, emails, network security systems, hardware components. Coordinate with supervisor in enrolling
new users to the network and specifies the users directory structures and system access. Set up equipment for employee
use, performing or ensuring proper installation of cable. Under close supervision of supervisor, implement IT security and
performance of the network.
Keeps record of all user’s problems and errors as well as the steps taken to solve the problems. Recommend changes to
improve computer hardware and network configuration and as determine hardware requirements related to such changes.
Consults with users and define computer needs and system requirements. Use the information to identify, predict, interpret
and evaluate hardware and network requirements.
Plan, coordinate and implement network security measure in order to protect data, and hardware. Configure and test
computer hardware, networking software and operating software. Monitor network performance in order to determine
whether adjustments need to be made, and to determine where changes will need to be in the future.
Academic Background
Bachelor of Science and Computer Science
AMA Fairview College University Fairview
Regalado, Avenue Fairview Pasong Putik Quezon City
2008-2011
Graduated with Honor
Former officer in CS3 – Computer Science Student Society Organization in AMA Fairview
Position: Vice President
Skills and Proficiencies
1. Troubleshootinghardware and software
2. Software and program installation
3. Microsoft office, excel and power point
4. Working knowledge in adobe Photoshop cs3 and cs4
5. Record management and inventory system
6. Working knowledge in adobe after effects
7. Responsible and team player
8. Working Knowledge in programming language
9. Configure Outlook express / Microsoft outlook
10. Networking LAN/WAN, configure and also network Cabling.
11. Printer repair
12. Ability to acquire and learn technology innovation.
Affiliations/Seminars/Trainings
Member – AMA Fairview College University Fairview Alumni Association
Java Programming in Net Beans 6.0 seminar at
AMA Fairview College University on August 2008
IPV6 addressing seminar at
AMA Fairview College University on March 2010
Web Page Development seminar at
AMA Fairview College University on March 2010
Photoshop CS4 seminar at
AMA Fairview College University on December 2010
Personal Data
Age 26
Date of Birth: September 19, 1987
Birth of Place: Manila
Civil Status: Single
Gender: Female
Nationality: Filipino
Religion: Roman Catholic
Character Reference
Patrick Kevin Jayme
Technical Support/ Team Leader
Emerald Garment Mfg. Corp.
Cell No: 094********
Princes Liezel O. Cortez
Programmer, Wheels Inc.
Cell No: 094********
LourenceDeguzman
Merchandising Assistant
Emerald Garment Mfg. Corp.
Cell No: 092********
ShievaCamille L. Dela Cruz
HR Assistant
Halcyon Marine Healthcare Systems
Cell No: 092********
Grace Guevarra
HR Specialist
Halcyon Marine Healthcare Systems
Cell No: 091********
Binuya, Isis Veronica Z.
Additional information will be furnished upon request.
(Available for interview at the most convenient time preferred.)
Contact this candidate