Sales Project

GURUPRAKASH BOOMINATHAN

Email- ID: ************@*****.***

Phone: 775-***-****

Objective:

To obtain a challenging position as a key player in software development and implementation projects, offering

opportunities to demonstrate my skills and abilities along with the professional growth of an organization and an

individual.

Profile:

• Currently working with Serene India Software Services Private Ltd, Pune as CRM – Consultant

• Around 5.7 years of experience in Siebel Configuration, scripting and workflows.

• Ability to adjust in new environments, circumstances, with a drive for results through self-motivation and hard

work.

• Seeking software engineering in a challenging organization with continuous learning and growth

opportunities.

Educational Qualification:

• Master of Science (Physics) from Madurai Kamaraj University, Madurai (2008 – 2010).

• Bachelor of Science (Physics) from Madurai Kamaraj University, Madurai (2004 – 2007).

Technical Summary:

Operating System : Windows 2000/XP

Language : C, SQL, HTML

Database : Oracle 10g, 11g

Siebel : Siebel Communication, Siebel Sales, Siebel Automotive & Dealer, Siebel Energy, Siebel

Marketing, Siebel Loyalty application

Siebel CRM : Siebel 8.0, 8.1.

Siebel skills : Configuration, Scripting, Workflows, Email Response Group, Siebel CTI, Assignment

Manager, EIM, EAI, Open UI

Work Experience:

Serene India Software Services Private Ltd July’13 – Current Date

Cognizant Technology Solutions November’ 11-July -2013

Infosys Ltd December’07-November-11

Assignment A:

Project : Siebel Marketing & Dealer Application

Client Name : Big Air Studios

Duration : Oct -2013 to till date

Role : Developer

Environment : Siebel 8.1.1.7, Oracle 11g, Windows Server 2000

Description:

Big Air Studio is one of the Movie distributors in USA. They do take rights, license to distribute movies, DVD’s, CD

etc in USA. The primary objective is to launch campaign for customers imported from ‘Vitrue’ vendor and convert

these customers into ‘Big Air Insider’ Loyalty program members. Based on Customer’s activity provide coupons,

points, Tier Change etc.

Responsibilities:

• Set up the integration with external vendor to FTP a flat file, to create List for Campaign Launch.

• Set up the Batch interface (EIM) to create/update Customers, Campaign Response and Loyalty Transaction.

• Set up the email triggers for various customers’ activity from Siebel.

• Set up the Loyalty Program which is enabled for Loyalty member’s enrollment, Tiers, Accrual Transactions,

and Redemption Transactions etc.

• Writing unit test cases and closely work with QA team on explaining the functionality and fixing the issues

• Responsible to create FDD and TDD and publish it in share point.

Assignment B:

Project : Siebel Energy Application

Client Name : eMeter (a Siemens Product)

Duration : July 2013 to Oct-2013

Role : Developer

Environment : Siebel 8.1.1.10, Oracle 11g, Linux

Description:

eMeter is a Siemens Product and is used as front end application to display meter reading, routers, SDP (Service

Delivery) information. My work involved in eMeter Phase 2 Post Upgrade Siebel 8.1.1.10 on Linux Platform from

Siebel 7.8

Responsibilities:

• Interaction with the business to understand the outstanding issues post upgrade and implementing/fixing the

same.

• Siebel gap analysis between 7.8 and 8.1.1.10 with respect to Open UI and configuration/scripting standards.

• Involved in fixing Open UI related issues, browser scripting re-writes to PM/PR model.

• Executed unit test cases for each entity and fixed the issues from Configuration, Workflow, Scripting, image

rendering issues etc.

Assignment C:

Project : Siebel Automotive Application

Client Name : Toyota Motor Sales USA Inc

Duration : November 2011 to July-2013

Role : Production Support Engineer

Environment : Siebel 8.0, Oracle 10g/11g, Windows XP

Description:

Toyota Motor Sales USA Inc. (TMS) is most popular and branded US based Car selling company which uses Siebel

automotive application to provide services and offers for customers. It also uses Siebel eDealer application for

external users and is governed by TMS. The primary objective of the system is to improve the customer relations and

customer satisfaction there by increasing the revenue.

Responsibilities:

• Handling customer queries through email and Phone and resolving user/admin tickets

• Work with other interface team in regards with any issue/enhancement/upgrade purpose

• Sending reports (Daily/Weekly/monthly) to business team

• Study the clients requirements document and involved in low-level design

• Configuring Siebel application (create/modify Business components, fields, joins, links, pick list etc.) based

on the business requirements.

• Have exposure with Siebel email response group for email integration

• Creating/modifying assignment criteria/attributes/rules on Siebel Assignment Manager

• Have exposure with Siebel CTI (Computer Telephonic Integration)

• Delivering and achieving the requirements with 100% quality on timely basis.

• Creating/ executing/ documenting the unit test cases

• Provided Knowledge transition to new team members/other teams

Assignment D:

Project : Siebel Communication Application

Client : Telstra Mobile (Feb-2009 to Nov 2011)

Project Type : Siebel Development and Unit Testing

Environment : Siebel 8.0, Oracle 10g

Role : Developer

Description:

Telstra Mobile is Australia's leading telecommunications and information services company, with one of the best

known brands in the country. They offer a full range of services and compete in all telecommunications markets

throughout Australia, providing more than 8.3 million Australian fixed line and 12.2 million mobile services. The

communication application connects various enterprise applications used for Billing, Order and Service Management,

Inventory etc. This project is being started from the scratch to develop the End to End suite with Oracle Products.

Responsibilities:

• Understanding and analyzing of the Telecom Requirements.

• Written Business Services using Siebel eScript to achieve functionality for various major Business Processes.

• Created predefined queries for Activities in the application.

• Customized buttons using Siebel eScript and implemented other declarative alternatives like User properties.

• Involved in creating Preparation of Detail design documentation for the interfaces.

• Siebel e-script is used in different components like Applets, Business components and created business

services to meet the requirements.

• Customized Pick applets, associate applets and configured MVGs.

• Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static & Dynamic)

and Toggles.

Assignment E:

Project : Siebel Sales Application

Client Name : Becton Dickinson

Duration : July- 2008 to Jan- 2009

Role : Production Support Engineer

Environment : Siebel 8.0, Oracle 10g, Windows XP

Description:

Becton Dickinson is a company engaged in manufacturing and supplying medical instruments like X- ray machines

and other medical equipment to their customers. The primary objective of the system is to help the sales force in

managing information related to Accounts, Contact, Opportunity and Activities in order to reduce the response time

and to deal the day-today needs in a better way. The tool will allow sales executives to trace sales lead more

effectively and shorten the time to close an opportunity.

Responsibilities:

• Handling customer queries through email and Phone and resolving user/admin tickets

• Handling monitoring tasks and taking immediate action and contacting respective team

• Support with Development team and involved in Document creation/update

• Study the clients requirement document and involved in low-level design

• Worked on Activities, Service Requests.

• Used Siebel Tools to define/modify objects like Screens, Views, Applets and Pick Lists and Drill Downs as

per requirements.

• Enhancement of Functionality of Siebel Business Components using Joins Links and MVGs.

• Created User defined messages for the Error handling.

• Siebel e-script is used in different components like Applets, Business components and created business

services to meet the requirements.

Assignment F:

Project : Cisco Systems Inc

Period : From Dec 2007 to July 2008

Industry : Customer Order Management

Responsibilities:

• Understanding and analyzing the Customer requirement

• Supporting for pre sales team

Strengths:

• A good Team Player

• Willingness to learn

• Confident and a Self starter

• Capable of working under pressure

• Adapting to the changing technologies and needs

Personal Details:

Father’s Name : Boominathan M (Late)

Date of Birth : 01 June 1987

Language Known : English, Tamil

Present Address : #5, Ground Floor, Swarmane Building, Sunita Nagar,

Wadagaon Sheri, Pune- 411014

Maharashtra

Declaration:

I hereby declare that the above information is true, complete and correct to the best of my knowledge and belief.

Place:

Date: (B. Guruprakash)

Contact this candidate