Manager Service

Monica Segura

Phone: 786-***-****

**** ******* ***. ***** *****, Fl. 33140

Email: ************@*****.***

PROFILE

A highly competent, capable and resourceful engaging leader with reputation for being

self-motivated, enthusiastic and with a can-do positive attitude with a proven ability to ensure

the smooth running of each task assigned. Proven ability to manage and establish organizations and

initiatives to levels of success in a variety of fields. Ability to keep a level head at all times and

considers no job too big or too small. Looking for a career advancement opportunity with a company

that will challenge my problem solving skills and allow me to further develop my potential.

Core Competencies

Service-oriented Hotel operations and management

Hospitality background

Event planning and coordination

Five-star hotel experience

Payroll management

Computer knowledge

POS systems

Resort experience

Revenue generation and management

Food and beverage services

PROFESSIONAL EXPERIENCE

Denihan Hospitality Group Miami, FL

Outlet Manager, Florida Cookery Aug. 2012- April 2013

Daily Responsibilities:

Completes weekly schedules and payroll.

Empowers staff through recognition programming and service training initiatives.

Assists sales representatives by servicing special events and maintaining client relationships.

Provides critical input with marketing publications, web design, and restaurant redesign.

Responds to all guest compliments, complaints or inquiries and solicits customer feedback and

input.

Assists in all matters relating to hiring, training, coaching, managing performance and administering

progressive discipline.

Creates new, and improves existing, Standard Operation Procedures for the restaurant and hotel

outlets.

Recruited and trained 129 new members of the guest service team.

Collaborated with maintenance and housekeeping to prepare rooms for impeccable minibars and

amenities for VIP guest.

Updated team members about changes in hotel products, services, pricing and policies.

Developed departmental objectives, work schedules, budgets and policies.

“The James Royal Palm Miami South Beach Opening Team”

Forbes Magazine “Top 10 Most Anticipated Hotel Openings in the World”. Transitioned from Washington, DC to open the hotel

and train 200 team members on brand and service standards.

Menin Hotel Group Miami, FL

In Room Dining and Minibar Manager May 2011- Aug. 2012

Daily Responsibilities:

Maintained a strong client relationship and ensured that all specifications were communicated to

and executed by all hotel departments.

Supervised and coordinated all aspects of the room/facilities set-up and F&B service requirements.

Oversaw staff hiring, scheduling, training, coaching and terminations.

Managed daily summary, bookkeeping and liquor control sheets.

Ensured physical atmosphere and cleanliness of restaurant, including inspecting tabletops, and side-stations.

Maintained profitability of restaurant through forecasting and staffing.

Worked closely with Chef and kitchen staff on all upcoming events, and provided with immediate

guest comments and feedback to ensure guest satisfaction.

Menin Hotel Group Miami, FL

Special Events Coordinator Jan 2012- June 2012

Daily Responsibilities:

Produced BEO's and Catering sheets.

Coordinated all events, in all outlets of Shelborne Hotel, Vesper Brasserie, Lucy's Cantina Royale,

Bentley Hotel, and Sanctuary hotel including but not limited to: national corporate groups and

meetings, weddings, bar mitzvahs, fashion shows,, city-wide events, corporate meetings,

charities, magazines launch parties, and high profile client events.

Assistance in established sponsorships and partnerships with corporate companies on local and

national levels included but not limited to: Bing, Conair, Southern Wine and Spirits, Havaianas, SmartWater,

VitaminWater, Gilt City, Living Social, Deco Bikes, Miami International Fashion Week, Venue magazine,

Ocean Drive magazine, Telemundo, NBC, CBS, Apple, GMCVB, and Miami Beach Chamber of Commerce.

Reported directly to Event Director of Menin Hotels group.

Worked with Event Director to produce all systems in place, preferred vendor's lists, client lists,

budget and revenue forecast, P&L for monthly special events financial sheets, and established department

teams, branding materials and systems in place.

Provided clients with property walk-though and full event support before, during and post events.

Coordinated all special event logistics, from vendor selection to décor and catering, to managing

project budgets, planning, booking, cost control, and materializing different options for event and potential

clients.

Aided Events Director in producing and managing high-profile special events from conception to

completion including weddings, charities, to corporate events styles.

Assistance in coordinating personalized menus for large dinners with Head Chef.

Work with Delphi, Avero Slingshot, and RDP software.

Ensured that all guests mini-bars in the rooms allocated are getting correctly stocked and to

maintain high standards of cleanliness and ensure profitability.

EDUCATION

Formatic Barna: Barcelona, Spain

September 2009 – September 2010

Masters in Event Planning, Public Relations and Corporate Communications

Universidad Iberoamericana (UNIBE): Santo Domingo, Dominican Republic

September 2005 – June 2009

Bachelors’ Degree in Hotel and Tourism Business Management

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