Customer Service Sales
Resume:
Betzy M. Rodriguez
Lithonia, Georgia 30038
*****.***********@*****.***
Summary Statement
Extensive experience in Sales and Customer Service in Retail and Health
Care; which includes training and supporting new employees. Assisted in
Organizing and developing departmental procedures. A highly organized, bi-
lingual (Fluent in Spanish), detail oriented, team oriented, problem-
solving individual with exceptional interpersonal skills.
Experience
Raytel Cardiac Services, Windsor, June 2010- November 2013
Connecticut
Customer Care Representative/Training Coordinator
Responsibilities:
. Analyzed patient-customer information on enrollments and determined
appropriate service line (i.e. Arrhythmia home monitoring and INR at
home testing).
. In charge of resolving all issues and questions regarding patient
enrollments and other patient concerns.
. Audited all referrals and patient accounts to ensure completion,
accuracy and to ensure all records were compliant with state and
federal guidelines.
. Expedited enrollments, verified health insurance, and scheduled
patients for appropriate service line when necessary.
. Completed all work duties while providing superior customer service to
internal and external contacts or patients.
Accomplishments:
. Assumed responsibilities as a Training Coordinator and successfully
trained and ensured all employees were cross-trained in the department
within three months.
. Trained and Developed all new associates in the department and ensured
new and current associates followed departmental processes and
procedures.
. Contributed to increase in customer satisfaction.
Best Buy, West August 2009 - June 2010 October 2012 - February
Hartford, 2013
Connecticut
Best Buy Mobile Consultant
Responsibilities:
. Developed new prospects and interacted with new customers.
. Educated customers through product demonstrations.
. Provided excellent customer service and educated customers regarding
the benefits of the products and services.
Sales Associate (Home Theatre)
Responsibilities
. Analyzed business trends to develop strategies in order to drive
profitable sales increases for the home theatre department and the
store.
. Responsible for developing and tracking comprehensive training
programs for new associates.
. Provided excellent customer service and ensured that I am meeting
customer needs.
Accomplishments:
. Introduced new products and services and increased attachment and
services sales
Wal-Mart, East Windsor, Connecticut June 2008 - August 2009
Customer Service Associate
Responsibilities:
. Track record of greeting customers in a polite and friendly manner.
. In charge of assisting customers with their exchanges, returns, and
MoneyGram transactions.
. Familiar with functioning a cash register for all transactions,
returns and exchanges, and MoneyGram policies and equipment.
. Excelled in effective and positive communications with customers.
. Answered incoming phone calls and assisted customers with their
questions and concerns.
Cashier
Responsibilities:
. Hands-on experiences in accepting payments from customers, giving
change and receipts.
. Highly skilled in using cash registers, register scanners, and
calculators.
Accomplishments:
. Promoted to Customer Service Associate in three months.
Education, Professional Development and Training
Masters Business/Human Resources, University of Phoenix - Phoenix, AZ
Bachelors Science/Healthcare Administration, University of Phoenix -
Phoenix, AZ
Technical Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,
Internet Explorer, Typing Speed 50-60 wpm, Knowledge of 10 Key
Reference
Available Upon Request
Contact this candidate