Customer Service Administrative Assistant
Resume:
Douglasville, GA *****
******.********@***.***
Ayanna Kirkwood
i
Objective
Interested in obtaining a position where my commitment to customer
satisfaction and over 10 years of experience will add value to an
established company.
Experience
February 2012-January 2014 Schneider
Electric DesPlaines,
IL
Customer Service Representative
Process and maintain orders to ensure accuracy.
Assist my assigned agents with any questions or concerns they may have
Answer incoming calls assisting customers with stock checks and
pricing.
Mentoring and coaching newly hired employees.
July 2009 Lagasse Sweet Atlanta, GA
-February 2012
National Account Representative
Processed orders via fax, email, and EDI machine.
Answered incoming calls assisting customers with account questions and
concerns.
Submitted customer's return requests and track reshipments.
Data Entry - used a 10 digit keypad to enter customer's invoice
numbers and payment amounts.
May 2007 - June Alliance Data Systems Kennesaw, GA
2009
Customer Service Representative (Georgia Natural Gas)
Answered incoming calls entering service orders.
Assisted customers with billing questions.
Set up new accounts and mentored newly hired CSRs.
Data Entry - entered customer's account numbers and payment amounts.
June 2006 - May Kelly Services Lithia Springs,
2007 GA
Administrative Assistant
Managed inventory and supplies.
Receptionist and processed mail.
Filing and proofreading documents.
June 2004 - June DCI Warranty Services West Plains, MO
2006
Senior Administrative Assistant
Maintained a petty cash fund and business accounts.
Prepared reports, balance sheets and income statements weekly.
Operated office equipment and arranged travel arrangements.
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