Customer Service Representative

Nichol Vann

PO Box ****, Vista, CA *****-****

Mobile: 951-***-****

********@*****.***

Profile

I am an outgoing individual, able to work well independently or a

part of a team. I enjoy challenges and situations that allow me to

put to use what I have learned and also obtain additional knowledge

and skills. I am seeking a position with the opportunity to advance,

grow and find success in my career.

Employment

Air Export Customer Service Representative

(06/2011 - 09/2013)

DHL Global Forwarding

San Diego, CA

Customer Service, dispatch cartage service for freight pick-up. First

point of contact for site visitors, and enforcement of company

security measures. Maintain strict TSA security requirements. Respond

to customer service inquiries by phone and/ or e-mail pertaining to

pick-up, quotation requests and general information while exceeding

company standards of providing an optimum customer service

experience. Multi-line phone system. Responsible for maintaining

accuracy in file documentation and inputting proper details for

arrangements of flight bookings. Train new air export customer

service employees/ interns.

Customer Service Representative

(11/2009 - 05/2013)

Chuao Chocolatier

Carlsbad, CA

First point of contact for customers, vendors and solicitors. Handle

all customer service inquiries pertaining to orders or product

inquiries and issues, exceeding company standards of providing an

optimum customer service experience. Handle secure information

including : trade secrets, customer details, promotions and new

products. Multi-line phone system. Responsible for management of E-

commerce store including processing orders, payments, product

additions and corrections.

Certified Application Assistant

(12/2007 - 06/2009)

Payrolling.com/ Trend California Insurance Services

Vista, CA

Contact warm leads to complete applications for Healthy Families or

Medi-Cal for California families, data entry, customer service,

assist with processing of completed applications, reviewing documents

provided to ensure all information required is submitted. Maintain

HIIPPA privacy requirements. Keep phone & e-mail contact with

applicants to ensure questions are answered in a timely manner.

Assist with training new associates and updating existing training

manuals to ensure productivity and compliance.

Self-Employed

(05/2006 - 05/2008)

Sales - Self-Employed Inland

Empire, CA

Follow up with clients re: needs for mortgage protection life

insurance, set & run appointments, review different options with

clients to discover their needs, complete application paperwork,

fiduciary responsibility to ensure customer's monies are handled

properly, follow up with clients after approval to ensure they are

happy with plan, assist in making any changes clients needs. Maintain

HIPPA Privacy requirements. Learn and use different software based on

package being sold to client. Life Agent License expired - 05/2008

Office Administrator

(02/2002 - 03/2006)

Caliber Collision Center

Riverside, CA

Human resources liaison, payroll, accounts payable, accounts

receivables, maintain confidential employee records including

disciplinary action, reviews and rates of pay. Maintain training

records, implement trainings for integrating new systems/ procedures.

Filing alphabetically & numerically, bank deposits, ordering of

supplies, multi-line phone system, petty cash, dictation, data entry,

process payments via cash, credit card and checks. Award for:

Excellence in Associate Services.

Education

Graduate, University of Phoenix- San Marcos -

12/2008 - 12/2013

Bachelor's Degree Business Administration

Graduate, West Hills High School - Diploma

06/2001

Skills

. Knowledgeable in Microsoft Office (Word, Excel, PowerPoint, Outlook)

programs.

. Experience with Quickbooks and on-line time-keeping sites (ADP and

Kronos)

. Logical, independent thinker, comfortable presenting or explaining

information

. Typing 81 WPM/ 4 errors average; Data Entry: 13,840 KPH

(Certificates: 12/09/2013

. Strong work drive and able to multi-task and prioritize to complete

tasks promptly

Contact this candidate