Customer Service Project Manager
Resume:
Marina Khodjaeva ***** *th Ave SE
US Permanent Resident Bothell, WA 98012
**********@*****.***
Objective:
To join a company where I can leverage my broad experience with customers, my technical
knowledge of networks and infrastructure, pursue project management and facilitate
communications with my fluency in multiple languages. I am seeking a position in customer
facing operations such as sales, marketing and/or customer service.
Competencies:
Project Management – success in creating processes to streamline operations and increase
efficiency in order and sales administration. Managing and growing global groups of direct and
indirect employees.
Customer Relations – consistent ability to develop relationships that lead to firm orders and
result in customer loyalty to product lines.
Global Perspective – ability to work effectively in international markets and forge strong
relationships with different cultures.
Communications – excellent speaker experienced in presenting technical papers to industry
groups and a motivational leader.
Product Knowledge - keen ability to work with technical products, including teaching others
Language – fluent speaker in Russian, English, Korean and Hebrew
Summary of Experience:
Senior Cabin Crew Operations Qatar Airways Doha Qatar
March 2010 -August 2013
A world class five star airline. Providing airline service around the world, based in Qatar.
Provided world class service to clients. Delivered the safest pleasurable experience for those
traveling to choice destinations, traveling in the first and business class cabins. Required to
complete and maintain proficiency in multiple courses from safety, food and beverage service,
customer service, and customer management. Was utilized by training operations to
demonstrate to new First Class Cabin staff the proper methods and process for handling all on
ground, inflight and post arrival operations. Conducted inaugural flight operations and press
briefings with CEO. Assisted junior crew in resolving passenger conflicts that would arrive during
ground and inflight operations. As a multi-language speaker, often asked to assist in resolving
customer concerns and requests. Completed all documentation post flight necessary to
document issues related to flight safety or customer comfort.
Senior Cabin Crew and Operations Staff, Asiana Airlines Seoul South Korea
June 2006 - January 2010
Responsible for the in-flight safety and service of the passengers on board of aircraft traveling
to and from South Korea. Worked with operations to prepare aircraft for flights. Facilitated all
flights into and out of Tashkent. Coordinated with aircraft refueling services, catering services,
baggage handling services, and all necessary documentation for flight operations. During
inflight emergency, prepared cabin for emergency evacuation.
Project Manager House of Photography Tashkent, UZB
[United States AID program, Swiss Embassy]
2005 - 2006
US AID Program - Worked a construction project related to district development in Tashkent
for housing. Worked on all documentation related project financing from the US to the
Uzbekistan government. Reviewed documentation for correctness. Provided assistance in
completing field reports required for traceability. Checked financial transactions to assure
correct coding and routing for the multi-million dollar investment.
Swiss Embassy – Event Coordination - Responsible for setting up multiple public exhibitions in
Tashkent to showcase the Swiss culture and presence in Uzbekistan. Took direction from
Embassy on theming and objectives of the event to coordinate multiple successful venues.
Worked with local and foreign artists, catering, event services and logistics to coordinate pubic
setup of stages, cordoned areas and other amenities.
Professional Training:
Aircraft Operational Training: B737, B747, B767, B777, A319, A320, A321, A330, A340
Customer Service Qualifications Course
Customer Management
Crew Resource Management
Emergency Responder Training
Education:
Kiev National University of Civil Aviation
Bachelor of Science, Information Security and System Administration
focus on Back office network construction, server implementations and management
September 2006 - February 2011
Computer Skills:
MS Office, MS Project, Pages, Numbers
Awards Received:
Commendations from Asiana for exemplary performance in a high risk medical situation and
multiple customer exemplary service notices
Qatar Airways - multiple letters of commendation from coworkers and passengers
Other Activities:
Travel, theater, snorkel, tennis, family, museums, history, and reading
Contact this candidate