Customer Service Marketing

ANNA SETHURAM

** ******* **** 917-***-**** (Cell)

Airmont, NY 10901 e-mail: **********@*****.*** 845-***-**** (Home)

SUMMARY

* Financial/Business Analyst with 5 years experience in financial planning & analysis, economics research.

* Marketing & Accounts Management experience (2 years) with focus on targeted marketing programs & customer service.

* Core skills include actionable quantitative analysis, cross-functional problem solving, customer service, & communication.

* Core values & behaviors include effective team player, challenging status quo, and persistence in achieving results.

* MBA - Finance – Baruch College, CUNY, GPA: 3.8; BBA – Marketing Management.

* In last few years, volunteered in tutoring advanced math and statistics classes at local community college.

EXPERIENCE

DRESSBARN, INC. Suffern, NY 10/2003 – 10/2004

Financial Analyst

* Provided revenue/cost analysis and financial updates to the managers of different departments. Partnered with department

heads in understanding, analyzing quarterly expense variances. Recognized for proactive customer service.

* Generated month-end financial reports and assisted with developing, updating annual budget. Recognized for accuracy, quick

turnaround of ad-hoc requests, and meeting tight deadlines.

* Core team member in developing a new financial system for tracking expenses throughout the company.

NEW YORK CITY DEPARTMENT OF HEALTH & MENTAL HYGIENE 9/2002 – 10/2003

Financial Analyst

* Assisted in developing, and solely responsible for updating, $250 Million Annual Budget. Developed new, & easy-to-use, web

based budgeting tool for monthly personnel services costs.

* Accurately reconciled & updated three different internal budgeting systems, ensuring compatibility. Posted entries to

budgeting systems and ensured accurate financial recording & reporting. Recognized for improving reporting accuracy.

* Reported monthly personnel services expenses, and analyzed variances to budget. Utilized impactful variance analysis

(deficit/surplus) to recommend appropriate funding levels for divisions. Resulted in additional projects keeping budget flat.

* Forecasted year-end financial status of agency programs, which set the basis for next year’s budget.

THE CONFERENCE BOARD (ECONOMICS DEPARTMENT - CONSUMER RESEARCH CENTER)

Leading Economic and Business Research Organization

Research Analyst New York, NY 1/1999 – 9/2002

* Co-author of periodicals tracking demographic and economic trends. Researched economic and demographic information

using analytical, statistical, and graphical tools. Recognized for high quality of research analysis.

* Assisted senior economists through collection, organization, analysis, and presentation of data, identifying new investment

opportunities in emerging markets.

* Communicated research findings to internal and external clients, press, and public. Provided clients with customized

consultation and research findings. Recognized by clients for quick follow-up on clarification of research data.

* Played key role in analysis & release of Consumer Confidence Index and Business Confidence index. Contributed analytical,

research and writing support for publications in the area of mergers and acquisitions.

MCI WORLDCOM CORP. New York, NY 7/1997 – 1/1999

Marketing Assistant/Account Executive

*Analyzed the Company’s marketing and promotional initiatives and evaluated their effectiveness. Assisted in creating and

executing of marketing programs based on their bottom-line impact. Evaluated business potential in small businesses and built

client base accordingly. Assessed clients’ business needs and developed marketing applications to meet them.

EDUCATION

* M.B.A. – Finance and B.B.A. – Marketing Management, Baruch College, CUNY, New York, NY GPA 3.8/4.0

* AMA, 1999 – 2001. Various workshops in advanced computer applications, effective business writing and presentation.

* Rockland Community College, 2010 – 2012. All advanced math and statistics classes, including Calculus I, II, and III.

SYSTEM SKILLS

MS Word, Excel, Power Point, and Access; SAP (working knowledge); Web-based Economic Research Micro TSP Eviews;

Compustat/Global Vantage; Datastream; S&P Research Insight.

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